Desktop Support Engineer

  • Boston, MA
  • Posted 3 days ago | Updated 1 day ago

Overview

On Site
Depends on Experience
Full Time
No Travel Required
Unable to Provide Sponsorship

Skills

macOS
FileVault
keychain
Apple
JAMF
DeployStudio
Apple Remote Desktop
SCCM
Active Directory
TCP/IP
DNS
DHCP
VPN

Job Details

Immediate Opening: Desktop Support Engineer (Onsite – Boston, MA)

📍 Location: Boston, MA (100% Onsite)
📅 Duration: Full-Time
💼 Job Type: Permanent/Direct Hire(W2)

We’re looking for a Desktop Support Engineer who thrives in a fast-paced setting, takes ownership of user issues, and delivers high-quality support across desktops, laptops, and mobile devices.

If you're skilled in Apple environments (macOS/iOS), have solid experience in SCCM, JAMF, and Active Directory, and love delivering exceptional IT support, we want to hear from you!

🔧 Key Responsibilities

  • Provide Level 1 & 2 on-site and remote support for Windows, macOS, and iOS devices.

  • Troubleshoot issues related to hardware, software, networking, VPN, printers, FileVault, keychain/certificates, etc.

  • Install, configure, and maintain macOS systems and applications (Office for Mac, Adobe Suite, Zoom).

  • Perform OS imaging and deployments using tools like SCCM, JAMF, DeployStudio, Apple Remote Desktop.

  • Manage user onboarding/offboarding, access control, and account setup via Active Directory and Apple tools.

  • Maintain and update accurate documentation using ticketing systems such as ServiceNow or Remedy.

  • Provide clear, empathetic communication to end users; escalate complex issues as needed.

✅ Required Skills & Experience

  • 5–8 years of desktop support in enterprise environments (Windows & macOS).

  • Deep knowledge of macOS (Catalina, Big Sur, Monterey) with hands-on experience troubleshooting FileVault, keychain, and Apple system integrity.

  • Experience with Apple device management tools: JAMF, DeployStudio, Apple Remote Desktop, Casper/FileWave.

  • Proficient in SCCM for Windows imaging and deployment.

  • Strong grasp of Active Directory—password resets, user/group management, GPOs.

  • Familiar with networking concepts: TCP/IP, DNS, DHCP, VPNs

  • Excellent troubleshooting for desktops, laptops, mobile devices, and printers.

  • Strong communication and customer service skills with a proactive mindset.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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