Overview
On Site
Full Time
Skills
IT service management
Microsoft Operating Systems
Service desk
ServiceNow
Service level
Customer satisfaction
Information Technology
Active Directory
Microsoft Office
Microsoft Azure
Microsoft technologies
Cloud computing
Customer service
Problem solving
Computer hardware
Network
Help desk
OWL
Policies
Metrics
SAP BASIS
Microsoft Windows
Microsoft
Communication
Multitasking
Management
iPhone
Android
Job Details
Location: Tysons Corner, VA
Description: The Judge Group is currently seeking a Service Desk Specialist to support a large corporate office in Tysons, VA. For immediate consideration email your resume to
- Robbie Kissinger
*This position is fully onsite*
Essential Job Functions
Additional Responsibilities
What You Will Need:
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Description: The Judge Group is currently seeking a Service Desk Specialist to support a large corporate office in Tysons, VA. For immediate consideration email your resume to
- Robbie Kissinger
*This position is fully onsite*
Essential Job Functions
- Troubleshoot and resolve hardware, software, application, network, user access, or related issues
- Create tickets and document all activities in helpdesk ticketing systems
- Escalate more complex problems or unresolved issues to next level of support
- Utilize and become proficient with Guidehouse' s standard support tools (i.e. Service Now)
- Assist with in-office meetings utilizing Surface Hubs and Owl conferencing systems
Additional Responsibilities
- Address client questions using available information resources
- Comply with Corporate IT Service Management and Service Desk policies, procedures and directives
- Achieve metrics in support of service level agreements, client satisfaction surveys, and completed incidents/requests
- Recommend process changes as needed to improve service levels
- Communicate company policies and standards
- Stay current with information technology systems and industry trends
- Provide evening and weekend support (off-hours support), as assigned, on a rotating basis
What You Will Need:
- Bachelor's degree from an accredited university plus 4+ years of professional experience OR 8+ years of professional experience in lieu of degree.
- Working knowledge and hands-on support of Windows 10 in an Active Directory environment
- Experience with Microsoft operating systems and Microsoft Office including Microsoft Teams
- Experience with Microsoft O365 and Microsoft Intune
- Experience supporting Microsoft Azure, Office 365, and Microsoft technologies (SharePoint, OneDrive) is preferred as well as an understanding of cloud computing
- Experience working professionally with customers remotely via phone, chat, email, and in person
- Strong communication (written and verbal), multitasking and customer service skills
- Work effectively in a team environment to maintain Service Desk coverage and support model
- Proficient in managing multiple tasks at one time and prioritizing said tasks
- Experience supporting smart phones including iPhone and Android models
- Strong problem-solving skills
Contact:
This job and many more are available through The Judge Group. Please apply with us today!