Overview
On Site
USD 52.88 - 57.69 per hour
Full Time
Skills
Network
Software Configuration
Software Packaging
Testing
Collaboration
Educate
Onboarding
Software Installation
Mobile Device Management
Inventory Management
Computer Management
Virtual Machines
Google Drive
Technical Support
Vendor Relationships
Computer Hardware
Acquisition
Documentation
Communication
Attention To Detail
IOS Development
Android
Microsoft Office
Virtual Private Network
Slack
Confluence
SaaS
Microsoft Operating Systems
A+
Training
Mentorship
IT Management
Customer Service
OS X
Microsoft Windows
Systems Engineering
JIRA
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Our client is looking for a motivated and passionate Lead Technical Support & Systems Engineer to help provide a great technical experience for all of our employees. As a Support and Systems lead, you will work closely with core departments, executives, and Business Technology teams across multiple sites. This person will exemplify strong troubleshooting and communication skills, with the ability to prioritize work and time appropriately. The ideal candidate is as comfortable in the trenches resolving complex end-user issues as they are with maintaining back-end systems.
As the face of Business Technology, you will diagnose and resolve workstation problems with hardware, software, and network issues, as well as look for and recommend updates to streamline processes. You will assist with projects as assigned, including deploying system software, configuration changes, etc. Finally, as a member of the Business Technology team, you will need to be familiar with and admin our various SAAS apps such as Okta, Slack, and Google Workspace and be responsible for supporting those for focused brands. You will assist and lead the team on day to day tasks such as support requests and technical onboarding of new employees. As a lead, you will also coordinate and lead projects for the team. Some project work could include but not limited to updating and maintaining corporate builds for Windows workstations, creating software packages for both Windows and macOS deployments, testing and deploying new hardware or software applications to solve for challenges around the org.
What we are looking for:
We are looking for technical individuals who are motivated, self-starters, resourceful and always eager to help while providing excellent customer service to our users. You'll need to be a team player with excellent attention to detail and communication skills as we work together to solve daily challenges.
What You'll Do:
- Provide technical leadership and direction to the IT team and uphold our commitment to deliver great customer service and user experiences - Work in a highly collaborative cross-functional environment and share your expertise to help solve complex problems at a large scale
- Communicate highly technical information to both technical and non-technical personnel
- Educate team members and org users on new processes and technologies
- Technical onboarding of new employees
- Hardware deployment, software installation and maintenance of user machines
- Mobile Device Management of Apple and Android devices
- Asset tracking and inventory management
- Update and maintain computer management policies in Jamf/Workspace
- Deploy and decommission user workstation VM's
- Google Drive end user support
- Recommend new software and hardware solutions as needed
- Help maintain vendor relationships for hardware and software acquisitions
What You'll Need:
- High School Diploma
- Up to 5 years of experience in end user IT
- Excellent documentation and communication skills via Email, Jira, and Slack
- Attention to detail and ability to follow direction is a must
- Ability to lift up to 50lbs as necessary
- OS Experience: MacOS, Windows 10 & 11, iOS, Android
- Software Skills: Office 365, VPN software, Slack, Zoom
- Experience with Jira/Confluence
- Admin level experience with Okta
- A good understanding of SaaS
- Experience with Jamf, Intune, Workspace One
- Training or certifications: Microsoft operating systems, A+ certification, MacOS support training, Jamf
- Experience working on big projects and mentoring team members
- Proven technical leadership experience
- Team focused, customer service mentality with a resourceful nature that can dig to solve problems
Skills
macos, jamf, windows, systems engineering, okta, google, google suite, g-suite, google workspace, jira
Top Skills Details
macos,jamf,windows,systems engineering,okta,google,google suite,g-suite,google workspace,jira
Additional Skills & Qualifications
External Link for recruiter access: ;br>AM internal access: ;highlights=%5B%7B%22type%22%3A%22SHARE%22%2C%22from%22%3A143%2C%22to%22%3A2249%7D%5D
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $52.88 - $57.69/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on Jun 6, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our client is looking for a motivated and passionate Lead Technical Support & Systems Engineer to help provide a great technical experience for all of our employees. As a Support and Systems lead, you will work closely with core departments, executives, and Business Technology teams across multiple sites. This person will exemplify strong troubleshooting and communication skills, with the ability to prioritize work and time appropriately. The ideal candidate is as comfortable in the trenches resolving complex end-user issues as they are with maintaining back-end systems.
As the face of Business Technology, you will diagnose and resolve workstation problems with hardware, software, and network issues, as well as look for and recommend updates to streamline processes. You will assist with projects as assigned, including deploying system software, configuration changes, etc. Finally, as a member of the Business Technology team, you will need to be familiar with and admin our various SAAS apps such as Okta, Slack, and Google Workspace and be responsible for supporting those for focused brands. You will assist and lead the team on day to day tasks such as support requests and technical onboarding of new employees. As a lead, you will also coordinate and lead projects for the team. Some project work could include but not limited to updating and maintaining corporate builds for Windows workstations, creating software packages for both Windows and macOS deployments, testing and deploying new hardware or software applications to solve for challenges around the org.
What we are looking for:
We are looking for technical individuals who are motivated, self-starters, resourceful and always eager to help while providing excellent customer service to our users. You'll need to be a team player with excellent attention to detail and communication skills as we work together to solve daily challenges.
What You'll Do:
- Provide technical leadership and direction to the IT team and uphold our commitment to deliver great customer service and user experiences - Work in a highly collaborative cross-functional environment and share your expertise to help solve complex problems at a large scale
- Communicate highly technical information to both technical and non-technical personnel
- Educate team members and org users on new processes and technologies
- Technical onboarding of new employees
- Hardware deployment, software installation and maintenance of user machines
- Mobile Device Management of Apple and Android devices
- Asset tracking and inventory management
- Update and maintain computer management policies in Jamf/Workspace
- Deploy and decommission user workstation VM's
- Google Drive end user support
- Recommend new software and hardware solutions as needed
- Help maintain vendor relationships for hardware and software acquisitions
What You'll Need:
- High School Diploma
- Up to 5 years of experience in end user IT
- Excellent documentation and communication skills via Email, Jira, and Slack
- Attention to detail and ability to follow direction is a must
- Ability to lift up to 50lbs as necessary
- OS Experience: MacOS, Windows 10 & 11, iOS, Android
- Software Skills: Office 365, VPN software, Slack, Zoom
- Experience with Jira/Confluence
- Admin level experience with Okta
- A good understanding of SaaS
- Experience with Jamf, Intune, Workspace One
- Training or certifications: Microsoft operating systems, A+ certification, MacOS support training, Jamf
- Experience working on big projects and mentoring team members
- Proven technical leadership experience
- Team focused, customer service mentality with a resourceful nature that can dig to solve problems
Skills
macos, jamf, windows, systems engineering, okta, google, google suite, g-suite, google workspace, jira
Top Skills Details
macos,jamf,windows,systems engineering,okta,google,google suite,g-suite,google workspace,jira
Additional Skills & Qualifications
External Link for recruiter access: ;br>AM internal access: ;highlights=%5B%7B%22type%22%3A%22SHARE%22%2C%22from%22%3A143%2C%22to%22%3A2249%7D%5D
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $52.88 - $57.69/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on Jun 6, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.