ServiceNow Lead ITSM Business Process Consultant (BPC)

Overview

Remote
$120,000 - $140,000
Full Time

Skills

Customer Relationship Management (CRM)
Business Process
Business Process Management
Business Strategy
Facilitation
Health Care
IT Service Management
Insurance
ServiceNow
BPCS

Job Details

 

ServiceNow Lead ITSM Business Process Consultant (BPC)

 

**NOT OPEN FOR C2C-ONLY OPEN FOR W2 FULL TIME SEEKERS

LOCATION: REMOTE 

 

Job Description:

Seeking a strong lead ITSM BPC to perform ITSM Process Assessment, document results, conduct workshop sessions, document stories and provide advisory support. Most be a strong communicator and able to work independently. Healthcare experience is plus. 

 

We are seeking candidates that are focused on optimizing business processes using the ServiceNow Platform. Facilitating workshops, aligning business strategy with ServiceNow capabilities, and driving customer success. This is a heavy customer focused role.  

 

Must Have’s:

 

  • Strong ITSM Experience- Senior/Lead level
  • ServiceNow Certifications (ITSM related) 

 

 

Previous experience in the Healthcare and Insurance domains is a big plus!

 

Desired Certifications + ServiceNow Certifications

 

  • ITSM – IT Service Management 
  • BPC – Business Process Management 
  • CSA- Certified System Administrator 
  • CIS- Certified Implementation Specialist 
  • CIS-CSM – Customer Service Management

 

 

Please Note: Certificate verification is required for this role. The email associated with the certificates will be required by the candidate. 

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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