Delivery Manager/Technology Manager/VMware Lead/VMware Architect/Project Manager/ Senior System Engineer/Data Center Manager

Job description:

• Manage and monitor-day-today operations, maintenance, reliability, testing, rollout, upgrades, support, and general administration for client data center, communications, fiber, data network, servers, desktop services, operating systems, hardware, and software.
• Develop and manage the business continuity and disaster recovery plan.
• Develop and manage Sever, Horizon VMware and network communications infrastructure for the project.
• Develop and maintain applicable IT policies and procedures.
• Develop, perform, and manage proactive functions including evaluative testing and audits with variance analyses, corrective action recommendations, and recommendations for future capability and capacity planning.
• Develop and monitor compliance with Service Level Agreement & Key Performance Indicators (SLA&KPIs) by analyzing needs of users/departments by prioritizing modifications to core system applications while developing and implementing documented requirements for problem resolution.
• Perform and manage complex problem identification and resolution.
• Oversee Datacenter infrastructure, including servers, storage, network routers/switches, firewalls, VMWare Horizon etc.
• Analysis of data and trends in existing systems for the proactive management of computer & storage architecture, capacity, and response times.
• Assign and coordinate service management, engineering, and operational resources to enable managed services and transformation delivery.
• Collaborating with Client's executives, business partners, stakeholders, and project teams; by successfully bridging the communication gap among business and technology groups.
• Maximize productivity, ensuring technical solutions to meet Client's business requirements.
• Identify cost effective solutions for technical deliverables.
• Disaster Recovery (DR) planning, coordination, and execution on regular intervals.
• Incorporate steering committee governance, policy standards implementation, and communication plan.
• Provide detailed program performance reviews, areas of development and recommendations to leadership.
• Identifies new business opportunities in the account and portfolios.
• Create solutions as per demand, assemble, and appoints response team, assigns tasks and activities to the proposal development team.
• Cost optimization and increase operational efficiency through comprehensive solutions.
• Identify scope for any automation opportunities to reduce manual efforts and ensuring error free delivery.
• To advise Client on architecture recommendations, processes, best practices, and strategic goals by involving the relevant groups.
• Evaluates new technologies, methodologies, and support trends to ensure Client infrastructure meets current and future needs.
• To act as an escalation, point from technical delivery.
• Carrying out monthly service reviews and change reviews in accordance with the agreed governance structure.
• Governing overall security patch compliance across all the platforms and meeting the audit compliance.
• In the event of service issues, work closely with operational managers and suppliers to minimize business impact and provide information to resolving teams.
• Define service improvements and assist in delivery of changes to services and infrastructure.
• Automation - Hands on experience in PowerShell. Should be able to identify opportunity for automation and write script for day-to-day operational tasks.

Education & Experience:

• Bachelor's degree in computer science, Information Technology, Telecommunications or similar.
• 7-10 years of relevant work experience of similar nature.
• Disaster Recovery, Backup, and Business Continuity procedures.
• Service Level Agreement Management.
• Colocation Center Management.
• Security Protocols and Standards.
• Audit Standards.
• Database Management.
• Asset Management (Hardware & Software lifecycle, Load Usage reporting, Data Center efficiency)
• Tech support systems; Ticketing systems, service orders, and work orders
• Experience in IT administration such as project management, development of IT policies, continuous process improvement, system administration, backup/patch management, disaster recovery, and capacity planning.
• Experience in personnel and team management including relationship building, conflict resolution, establishing goals, and performing evaluations.
• Experience managing departmental functions such as vendor negotiation, forecasting, and strategic planning.
• Strong understanding of ITIL frameworks and best practices.
• Experience working with service desk tools and ITSM software.
• Familiarity with cloud computing technologies preferred.
• Proficiency in common applications of the Office 365 Suite.
• Strong knowledge of desktop support, Windows Server, VMWare, technical support, firewall management
• Familiarity with ServiceNow, Cisco routers, vSphere, AWS.

Key search Criteria for Hiring:

• VMware vSphere (vCenter, ESXI host) (Mandatory)
• Microsoft Windows Operating System (Active Directory, DNS, DHCP, Cluster, File Server, and additional role) (Mandatory)
• PowerShell Automation (Mandatory)
• Linux RedHat Operating System (Knowledgably)
• Storage - Isilon, Unity, Pure Storage (Knowledgably)
• Backup - (Knowledgably)

Professional Qualities:

• Effectively and professionally manage tasks, staff, contractors, and deadlines.
• Ability to interact with colleagues in a self-managed team structure.
• Possess strong and positive verbal, written, interpersonal, and documentation skills.
• Multitask and problem-solve within a fast-paced environment.
• Perform all essential duties and responsibilities while demonstrating initiative, performing quality work within deadlines, and interacting professionally and proactively with other employees and with multiple organizations.