Dispatcher Level I

Job Description

ECS is seeking a Dispatcher Level I to work in our Dulles, VA office.

Provide event logging and recording of centrally managed law enforcement radio monitoring, monitoring of intrusion detection systems, non-emergency and emergency dispatch, incident reporting, and utilization of investigative databases.

Required Skills

• Possess a high school diploma or General Educational Development (GED) diploma.
• Be a citizen of the United States of America.
• Be 18 years of age or older.
• Be able to attain and maintain a USPIS Moderate Background Investigation (MBI) Clearance.
• Be able to sit for an extended period of time while monitoring multiple computer monitors.
• Be able to maintain professionalism under highly stressful situations.
• Be able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc.
• Be able to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation.
• Be able to speak the English language clearly and fluently.
• Be able to provide quality customer service while communicating with internal and external parties.
• Be able to hear ordinary telephone and radio conversations with either ear.
• Must possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel.
• Be able to type a minimum of 45 words per minute (WPM).
• Be able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).
• Must meet the requirements of an Entry-Level Dispatcher (Twelve (12) months total experience with Entry Level competencies) or possess two (2) year law enforcement dispatch experience.
• Must have received above average performance ratings as measured by the supplier's performance rating system (if being promoted).
• Log and record events related to law enforcement radio monitoring.
• Monitor intrusion detection systems, make required notifications and dispatch appropriate personnel.
• Conduct incident reporting.
• Utilize investigative databases.
• Receive and process emergency and routine calls.
• Obtains and record all information regarding type of incident, exact location, and other pertinent. information including but not limited to potential threats, risks or hazards. Track all calls received via phone and radio and archive the data via entry into the CAD software. Process requests for information in regard to vehicle registration, driving records, and criminal history warrant checks, etc. utilizing NCIC/Criminal Justice Information Services (CJIS) software/database

Desired Skills

• Prior experience with alarm monitoring and computer-aided dispatch (CAD) software.
• Complete six (6) months of on-the-job training for those with 2 years of law enforcement experience.
• Obtain a dispatcher certification within nine (9) months of assignment that is equivalent to the Association of Public-Safety Communications Officials (APCO) Law Enforcement Communications (LEC) certification. (When starting with two (2) years of law enforcement experience, will need to retake certification if not certified in the state they'll be working in.) Dispatch certification must be kept current.
• Must be cross-trained on Administrative Support Clerk responsibilities within six (6) months of effective date.
• Obtain and maintain NCIC/NLETS Full Certification within ninety (90) days of NLECC start date (When starting with two (2) years of law enforcement experience, will need take Certification regardless of state jurisdiction).
• Cross-trained on Administrative Support Clerk position within 180 days of advancement.

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ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.