ServiceNow Architect

Position Summary
Service Now Platform Architect Platform Engineering What you ll do (what is your team responsible for and how will this role impact the Client)
The Platform Engineering Team is responsible for building & maintaining Enterprise grade platforms within IT that streamlines software delivery by providing reusable tools, infrastructure, and self-service capabilities. It aims to improve developer productivity, system reliability, and operational efficiency.

We are seeking a highly experienced Technology Architect in the role of a ServiceNow Platform Architect to lead the design, architecture, and governance of our enterprise ServiceNow platform. You will define the strategic direction of the platform, ensure scalable and secure implementations, and partner with business and IT stakeholders to maximize the value of ServiceNow aligning with the overall IT strategy and vision.
What you ll need (what skills, mindset, and approach, will make this person successful in the role and why)
Our team is looking for people with deep technical expertise, architectural leadership, and a passion for building solutions that enable business agility. We want creative people that bring in thought leadership and interpersonal skills to demonstrate leadership by example, not authority, and who can foster an inclusive environment where everyone feels heard. We are looking for people who are obsessed with customer centricity and can balance customer needs with the IT priorities and technology vision.
Responsibilities:
Define and evolve the enterprise ServiceNow platform architecture and roadmap aligned with business needs
Lead the architecture and design of solutions across ServiceNow modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC, SecOps, Integration Services, Intelligence & AI, ITSM / DevOps etc.)
Own platform standards, design patterns, reusable components, and architectural governance
Evaluate and drive adoption of new ServiceNow capabilities and releases
Provide technical leadership and architectural guidance across ServiceNow projects.
Lead high-level design, integration patterns, and performance/scalability best practices
Partner with ServiceNow developers, product owners, business analysts, and project teams
Ensure adherence to platform best practices, security, data model integrity, and upgradeability
Collaborate with business and IT stakeholders to translate business requirements into scalable ServiceNow solutions
Partner with enterprise architects and other platform architects to ensure ServiceNow is well integrated within the enterprise ecosystem
Influence and educate senior leadership on the capabilities and value of ServiceNow.
Define and enforce architectural governance processes and design review boards
Support the definition and optimization of the Platform team operating model
Ensure high quality, maintainable, secure, and resilient solutions by promoting DevOps and CI/CD practices
Develop reusable frameworks, reference architectures, and design templates
Foster a community of practice for ServiceNow engineers and product teams
Stay abreast of new ServiceNow product offerings, trends, and emerging technologies.

Minimum Required Qualifications: 10+ years overall IT experience
5+ years of deep experience in ServiceNow platform architecture and solution design
Proven track record architecting large-scale, complex ServiceNow implementations across multiple modules
Expertise in core ServiceNow platform components: Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, Custom Apps, etc. (Candidate should have experience with most of the items listed under this bullet)
Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow modules. (Candidate should have experience with most of the items listed under this bullet)
Experience with integration design patterns and technologies (REST is required)
Strong understanding of enterprise architecture principles, security, and data governance.
Hands-on development experience (ServiceNow Javascript & ServiceNow Studio/App Engine)
ServiceNow Certified Technical Architect (CTA), ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) certification (at least one certification is required)
Strong leadership, communication, and stakeholder influencing skills
Bachelor s and/or master s degree in computer science, Computer Engineering OR related field OR equivalent experience, Preferred Qualifications:
Experience with integration design patterns and technologies (SOAP, JDBC, etc.)
ServiceNow Certified Application Developer (CAD) certification
Experience designing multi-instance or global ServiceNow deployments
Exposure to SAFe Agile methodologies and DevOps practices
Knowledge of complementary platforms (Workday, Azure/Cloud, etc.).