IT Asset Management (ITAM) Administrator

We are currently seeking an experienced IT Asset Management (ITAM) Administrator with a strong background in both ITAM and desktop support. This individual will be responsible for managing IT hardware and software assets, ensuring compliance, and providing deskside and remote support for end users.

Responsibilities:

• Maintain accurate inventory of all IT assets including hardware, software, and licenses

• Provide deskside support for PCs, laptops, printers, scanners, and mobile devices

• Troubleshoot and resolve hardware and software issues

• Image and deploy laptops/desktops

• Update and manage tickets in ITSM tools with detailed work notes

• Oversee full IT asset lifecycle from procurement to disposal

• Ensure compliance with vendor licensing and internal policies

• Generate reports on asset usage, lifecycle, and compliance

• Collaborate with procurement and other departments for effective asset planning and usage

• Provide support for Windows OS, MacBooks, O365, and proprietary tools

Requirements:

• 9+ years of experience in IT with hands-on ITAM and desktop support responsibilities

• Experience in managing IT inventory and asset databases

• Strong troubleshooting skills for desktops, laptops, and software applications

• Familiarity with ITSM/ticketing tools and asset management platforms

• Excellent communication and documentation skills

• Experience with both Windows and Mac environments

• Ability to work onsite 5 days a week in Kansas City, KS

Preferred:

• Knowledge of imaging tools (e.g., SCCM, MDT)

• Certifications such as ITIL, A+, or similar are a plus

• Experience working in large enterprise environments

If you're a proactive and detail-oriented ITAM professional looking to join a dynamic team, apply now!