Overview
On Site
$20 - $30
Full Time
100% Travel
Skills
Account Management
Collaboration
Communication
Continuous Improvement
End-user Computing
Identity Management
Management
Mentorship
Mergers and Acquisitions
Onboarding
Provisioning
Recruiting
SLA
Service Delivery
Service Desk
Training
Web Portals
Workflow
Job Details
Global Account Management (GAM) This is a mandatory skill.
- Manage and lead the Service Desk and Global Account Management (GAM) teams, ensuring alignment with industry best practices.
- Drive onboarding of new mergers and acquisitions (M&A) into provisioning systems, enterprise standards, and communication protocols.
- Oversee end-user computing (EUC) support, ensuring consistent and user-friendly service delivery.
- Implement and govern SOPs, ticket hygiene, and service quality metrics across teams.
- Ensure effective use and continuous enhancement of the Self-Service Portal for end users.
- Collaborate with internal stakeholders to integrate enterprise tools, identity management, and service workflows.
- Monitor SLA adherence and ensure timely resolution of incidents, requests, and provisioning tasks.
- Develop and mentor team members, managing staffing, training, and performance reviews.
- Standardize and optimize service desk and GAM processes across regions and accounts.
- Conduct regular service reviews with clients and internal stakeholders, driving continuous improvement.
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