Senior Training Specialist

Job Description:

• The Sandbox Training Support Specialist will be responsible for preparing sandbox environments, test case data, and SharePoint-based training documentation aligned with Microsoft Dynamics 365 CE and F&O systems.
• The role supports simulation scripting, knowledge repository management, and coordination with cross-functional teams to ensure readiness of training and testing assets.

Requirement/Must Have:

• Experience working in Microsoft Dynamics 365 CE and/or Finance & Operations (F&O) environments, particularly in sandbox or test data configuration roles.
• Experience managing user roles, creating records, and validating workflows in CRM systems.
• Proficiency in using SharePoint Online team sites for publishing and organizing digital content.
• Strong knowledge of generating system data for training simulations and test scenarios.
• Experience documenting technical content, system tasks, or end-user guides
• Detail-oriented with the ability to align sandbox data to training or testing objectives.

Experience:

• Hands-on experience in test data entry, role simulation, and system validation in Microsoft Dynamics CE and/or F&O.
• Experience translating technical documentation, business processes, and workflows into structured, training-aligned content.
• Proficiency in SharePoint Online site creation, page structuring, and web part configuration.
• Strong analytical skills for preparing assignment data and testing logic.
• Knowledge of content tagging, metadata structuring, and user navigation best practices.
• Familiarity with AODA and plain language standards for digital documentation.

Responsibilities:

• Prepare sandbox data and environment setup for training and testing purposes in Microsoft Dynamics 365 CE and F&O.
• Create role-based test case data, simulation scripts, and training scenarios
• Build and maintain structured SharePoint knowledge base with metadata, subpages, and web parts.
• Develop technical documentation, task steps, and knowledge articles from workflows or system test cases.
• Apply plain language and inclusive content principles to all documentation and SharePoint pages.
• Coordinate with training designers, developers, and project teams to ensure sandbox and digital asset readiness.

Should have:

• Ability to interpret business processes and DevOps test cases to create structured, task-based documentation.
• Strong communication and collaboration skills with cross-functional teams.
• Ability to respond to feedback and adapt sandbox content based on evolving training needs.

Qualification or Education:

• [Please specify if known e.g., Bachelor's Degree in Information Systems, Education, or related field].