Desktop Support Engineer (Need only local to New Jersey) - Last Word Consulting - Clifton, NJ, US | Dice.com

Last Word Consulting

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Desktop Support Engineer (Need only local to New Jersey)

Clifton, NJ, US • Posted 6 hours ago • Updated 2 hours ago

Contract Independent

Contract W2

Contract Corp To Corp

On-site

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Job Details

Skills

desktop support
Windows
MacOS
spanish

Summary

Title: Desktop Support Engineer

Location: Mahwah, NJ/ Clifton, NJ (Onsite)

Timing: 7 AM 8 PM (any 9 hours)

Duration: 12+ months

Note: Should be ok to travel between Mahwah, NJ/Clifton, NJ and NY (expenses paid), able to speak Spanish

Summary:

Local service support for Windows & MAC - laptops, desktops, PCs, and etc.
Onsite service for routine work performed on customer's computer equipment. Service includes onsite installations of hardware and software including testing, hardware relocations, addition of hardware/software/external equipment as well as changes and upgrades for devices to restore services within the customer location.
Provide maintenance (response, diagnosis, repair, and restore) of the physical devices at customer locations
Onsite maintenance and support of customer's printers (HP, Cannon, Xerox, Zebra, Sato, handheld label printers etc.,), which includes consumables replacement and troubleshooting for fixing print Issues
Coordinate with Engineering team to ensure incidents are resolved according to service level targets
Perform final checks prior to closing incidents:
- User confirmation that service has been restored
- User satisfaction survey
- Confirmation of correct incident categorization for Problem Management
- Confirmation of sufficient resolution detail for Problem Management
- Assessment of any required changes to Configuration Management System
- Update the Knowledge base
Proactive maintenance
Service requests
Device incident management
Process support
Management of the service, team management and production of statistics
Remote Hands Services
Special support during Sales Period
Out of support service hours

Thanks & Regards,

Krishan Kumar Sr. IT Recruiter

Last Word Consulting Inc.

Direct: +1-

Office: +1- Ext 405

Email:

LinkedIn:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90788460
Position Id: 2025-2967
Posted 6 hours ago

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Mahwah, New Jersey

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Job Title: Desktop Support Engineer Location: Clifton, NJ 07014 | New York, NY 10120 | Mahwah, NJ 07430 Mode of Hire: Contract Job Description: Language Requirement: English and Spanish mandatory Required Qualifications Good communication skills Hands on 2-3 year experience on End User Workstations (Laptops, Desktops, Printers). Ability to solve complex hardware and software issues. Hands-on experience with Windows/Linux/Mac OS environments BS in Computer Science or relevant field Location:

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Job Details

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