Fusion SCM Functional OM, Shipping, Inv, OTM and GTM - Austin TX

6 Months

Austin TX

no 3^rd party profiles.

• Engage business partners to gather requirements and translate functional needs into technical/functional specifications for Oracle Fusion SCM solutions.
• Provide excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
• Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident.
• Interact directly with customers, follows through on all assignments and takes ownership of customer issues.
• Consult with Management in directing resolution of critical customer situations.
• Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions.
• Creation/review of Knowledge Articles.
• Stay up to date on Oracle SCM advancements, recommending best practices and continuous improvements.
• Contribute to a collaborative, knowledge-sharing team culture.

Qualifications & Skills

Mandatory:

• Bachelor's degree (BE, BTech, MCA) or MBA.
• Primary Expertise in
  • Oracle Fusion Cloud Order Management - Order Orchestration, Pricing, Global Order Promising, Procurement (for drop-ship, buy-sell), Manufacturing (if make-to-order), Logistics and Shipping.
  • Oracle Fusion OTM/GTM -Contract and Rate Management, Shipment Management, Business Process Automation, Global Trade management, Fleet Management and Freight Settlement
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced, dynamic environment with minimal supervision.
• Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.
• Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios.
• Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
• Work with users to troubleshoot and resolve issues, answers business questions provides data analysis.
• Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts.
• Conduct training and knowledge sharing sessions.

Good-to-Have:

• Excellent communication and interaction skills, including stakeholder and team facilitation.
• Knowledge of Fusion Cloud architecture, setup manager, and activities.
• Knowledge of FBDI and OTBI reports development.
• Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications.
• Knowledge of Security setup would be an added advantage.
• Basic Experience in one of the following areas is seen as an advantage:
  • SQL
  • BIP
  • OTBI
  • Redwood
• Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features and use this learning to deliver value to customers on a daily basis.
• Demonstrated experience in Managed Services that include Client Relationship Management, Offshore Delivery Management, Project/Program Management, contribution to Business & Revenue Growth, significant contributions in the area of successful delivery of KPIs to the customer.