Technical Support Operations Analyst- BI Developer

This remote position is to support The Department of Justice (DOJ)

• Provide Tier 2 support across multiple IT disciplines including application support, database administration, infrastructure operations, and software engineering
• Plan, deploy, debug, and secure applications built on the Microsoft Power Platform (Power Apps, Power BI, Dataverse, etc.)
• Monitor and administer production environments; troubleshoot issues, resolve incidents, and escalate complex problems to Tier 3 teams as needed
• Partner with Tier 1 National Service Desk (NSD) teams to handle escalated tickets and improve resolution processes
• Contribute to operational stability through system monitoring, SOP updates, and development of Knowledge Base Articles (KBAs)
• Participate in a major onboarding rollout of 8,000 10,000 users across DOJ districts over an 18-month period
• Analyze support trends to improve applications, infrastructure, and processes
• Support 24/7/365 application availability as part of an on-call rotation

Qualifications:

• Bachelor s degree in IT, Computer Science, or a related field OR equivalent experience
• 4+ years of experience in IT operations, systems administration, or application support
• At least 3 years of experience in application/infrastructure design, deployment, testing, and/or support
• Strong background in:
• Microsoft Power Platform (Power Apps, Power BI, Dataverse)
• Azure DevOps, Visual Studio, SQL Management Studio, GitHub
• Agile development methodologies
• SQL Server, Azure SQL, SSIS, T-SQL, ETL processes
• Experience with ServiceNow and ITIL-based processes(preferred)
• Excellent communication skills and ability to coordinate with cross-functional teams
• Ability to analyze support data, identify recurring issues, and recommend improvements