Overview
On Site
Depends on Experience
Full Time
Accepts corp to corp applications
Skills
Process Review
Fraud
KPI
Gap analysis
Talent Management
Job Details
Key Activities
- Phase 1: Process Review and Optimization
- Conduct a comprehensive review of existing fraud operations processes
- Identify gaps, inefficiencies, and potential improvement areas
- Develop detailed recommendations for process streamlining
- Create a high-level plan for process improvement
- Develop metrics and KPI tracking mechanisms
- Phase 2: Project Rollout and Implementation
- VCA will develop an implementation roadmap based on expected benefit/impact of identified opportunities in phase 1
- Develop detailed implementation plan for each identified opportunity
- Phase 3: Education, Training, and Talent Management
- Assess current training programs and identify knowledge gaps
- Design and develop a comprehensive training curriculum
- Conduct a skills gap analysis
- Develop talent development strategies
- Design performance evaluation criteria specific to fraud analytics and operations
Deliverables
- Comprehensive review report of existing fraud operations processes
- Detailed recommendations and high-level improvement plan
- Metrics and KPI tracking mechanisms
- Comprehensive training curriculum
- Implementation plans for prioritized projects
- Skills gap analysis report
- Talent development strategy document
- Performance evaluation criteria
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