Pega Support Engineer

Job Title: Pega Support Engineer
Location: Merrifield, VA (Hybrid)
Duration: 12+ Months (Long Term Contract with possibility of extension)

Job Description:
Top Skills:
Pega Certified System/Senior System Architect
Robot Manager
Deployment Manager
AppFactory
CDH
debugging like PRPC using tracer, clipboard and rules inspector
PDC and server monitoring and agents monitoring

Qualification:
Bachelor s degree in Information Technology, or related field, or the equivalent combination of education, training, and experience
Working knowledge of banking/financial industry standards and practices
5+ years of experience in application support and incident and problem management
5+ years supporting Pega applications
Experience in ITIL Service Operations including Incident, Problem, & Alert Management
Experience leading/training junior team members on Pega application and incidents
Strong knowledge of the PRPC Architecture and PRPC design and implementation
Strong knowledge of Pega Application packaging, security, rulesets, portals, reports, and other Pega OOTB tools
Support a team of Level 2 engineers for Pega applications
Respond to end users for Incidents and Problems for multiple Pega applications
Coordinate Level 3 Support when required
Ensure compliance with corporate Incident, Problem and Change Management Practices, standards and procedures
Provide comprehensive day-to-day operational support
Support and coordinate recovery operations in the event of operational failure