ServiceNow Technical Lead / Architect

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 Month(s)

Skills

ServiceNow
CMDB
SQL
ITSM

Job Details

ServiceNow Technical Lead / Architect

100% Remote

6+ Months

We are seeking a highly skilled and motivated ServiceNow Technical Leads

Key Responsibilities

  • Design, develop, and implement ServiceNow solutions aligned with client business requirements and ITIL best practices
  • Create and customize advanced workflows, business rules, client scripts, UI policies, and UI actions using JavaScript
  • Develop technical specifications and solution designs for ServiceNow implementations
  • Configure and customize ServiceNow modules including ITSM, ITAM, CSM, and CMDB
  • Implement and optimize Configuration Management systems within ServiceNow
  • Integrate ServiceNow with third-party applications and systems using REST/SOAP APIs, IntegrationHub, and other integration technologies
  • Conduct requirements gathering workshops and translate business needs into technical solutions
  • Develop custom applications on the ServiceNow platform using Application Developer capabilities
  • Create and maintain comprehensive documentation for all configurations and customizations
  • Mentor junior consultants and provide knowledge transfer to client teams
  • Troubleshoot complex system issues and implement optimal solutions
  • Stay current with ServiceNow platform updates and best practices

Required Qualifications

  • Strong hands-on experience with ServiceNow scripting using JavaScript, including Business Rules, Client Scripts, UI Policies, Script Includes, and Scheduled Scripts
  • Expert knowledge of ServiceNow Configuration Management Technology (CMT) and CMDB implementation
  • 5+ years of experience implementing and customizing ServiceNow solutions
  • ServiceNow certifications: System Administrator and at least one of the following: Application Developer, Implementation Specialist, or ITSM Professional
  • Strong understanding of ITIL processes and best practices
  • Experience with ServiceNow application development and customization
  • Proficiency in web technologies including HTML, CSS, AngularJS, Bootstrap, and REST/SOAP web services
  • Experience with data migration, integration, and workflow implementation
  • Excellent problem-solving, analytical, and communication skills
  • Demonstrated ability to work cross-functionally in fast-paced environments
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)

Preferred Qualifications

  • Additional ServiceNow certifications, such as CMDB Implementation Specialist or Application Developer
  • Experience with ServiceNow Discovery, Service Mapping, and Orchestration
  • Experience with Agile/Scrum methodologies
  • Knowledge of database concepts and SQL
  • Experience with ServiceNow Performance Analytics and reporting
  • Experience with ServiceNow upgrade projects

Best Regards,

Austin

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