Salesforce Customer Success Manager

Understand business requirements; develop Salesforce solutions to handle customer relationship management needs; ensure Salesforce features and capabilities align with customer needs; provide post-implementation support to ensure customer understand how to use the platform; collaborate with customer to optimize business processes and workflows; identify and suggest additional/new Salesforce features, tools, and capabilities that would be useful for customers; offer ongoing training, support, and guidance to customers to fully leverage Salesforce and realize return-on-investment; conduct periodic customer check-in to ensure customer satisfaction; maintain positive customer relationship; help customer understand the full value of their Salesforce investment and optimize the use of Salesforce to achieve business success.

Requirements - Master's degree in Computer Science, Information Technology, Software Engineering, or related field of study and three years of information technology experience or Bachelor's degree and five years of post-baccalaureate and progressive experience in information technology. Three years of work experience with requirement gathering and analysis; Salesforce CRM, Sales Cloud, Service Cloud, Salesforce solutions development; and Salesforce deployment.

"Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability."