Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 2 Year(s)
No Travel Required
Skills
IT Service Management
Data Modeling
TSOM
TSM
TNI
CMDB
SOMT
Integrations Hub
Flow Designer
IBM Tivoli Storage Manager
Job Details
ServiceNow Tech lead responsibilities:
- Governance and change control for enhancements
- Interface with domain architects
- Discuss & capture requirements with platform & product owner
- Analyze requirements
- Recommend solution options
- Perform FSD reviews
- Impact assessments
- Coordinate development with scrum team
- Understanding of ServiceNow data model, tables, workflows
- Experience with TSOM, TSM, TNI, CMDB, SOMT, Integrations Hub, Flow Designer
- Develop innovative solutions using ServiceNow Flow Designer to streamline business processes.
- Collaborate with cross-functional teams to integrate ServiceNow Configuration Management Database for efficient data management.
- Lead training sessions for team members on IT Service Management best practices.
- Contribute to the enhancement of ServiceNow Data Sources and Integrations to optimize system performance.
Preferred Qualifications:
- Certified CSA, CAD, CIS
- CTA and / or CMA a plus
- Experience with telecom-specific ServiceNow implementations.
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