Overview
On Site
Full Time
Skills
Technical Support
Multitasking
Windows Client
Operating Systems
BIOS
Firmware
Microsoft Windows
Microsoft SCCM
MDT
Microsoft Deployment Toolkit
Customer Facing
Issue Resolution
Project Management
Problem Solving
Communication
Process Improvement
Knowledge Base
Documentation
Root Cause Analysis
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 3014259
Job Description:
IT Operations Analyst
Austin, TX -- Hybrid, On-Site
12 month contract (Strong potentials for extensions)
Requirements:
- 3+ years' experience IT support
- Advanced troubleshooting and multi-tasking skills
- Intermediate knowledge of current Windows Client based Operating Systems (Win 10/11)
- Understanding of HW/BIOS/Driver/Firmware/OS relationships
- Understanding of Microsoft Windows OS imaging & deployment tools (SCCM/MDT)
- Strong client-facing and communication skills
- Ability to work cross functionally with other teams
- Be assertive in issue resolution
- Project management skills nice to have
RESPONSIBILITIES
Troubleshoots low-to-moderate technical problems within acceptable service levels, often with assistance from teammates
Communicates primarily within functional teams to provide problem resolution updates
Strives to understand and leverages technical and incident communication structure
Utilizes internal resources and teammates to investigate technology and comprehend procedures
Monitors and reacts to output from tools and monitoring systems and applies information to outages and process improvement projects
Reviews and analyzes company-specific and industry knowledge to build knowledge base; may contribute to documentation and knowledge bases
Works on tasks that are single-threaded, may work on multiple incidents or projects simultaneously depending on complexity
Typically receives confirmation from more senior team members to move forward with complex system changes
May assist in problem recreation and root-cause analysis with senior staff
Adheres to standards, documented procedures, and technical improvements that are already established and implemented
Properly escalates more complex instances to more senior team members
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
IT Operations Analyst
Austin, TX -- Hybrid, On-Site
12 month contract (Strong potentials for extensions)
Requirements:
- 3+ years' experience IT support
- Advanced troubleshooting and multi-tasking skills
- Intermediate knowledge of current Windows Client based Operating Systems (Win 10/11)
- Understanding of HW/BIOS/Driver/Firmware/OS relationships
- Understanding of Microsoft Windows OS imaging & deployment tools (SCCM/MDT)
- Strong client-facing and communication skills
- Ability to work cross functionally with other teams
- Be assertive in issue resolution
- Project management skills nice to have
RESPONSIBILITIES
Troubleshoots low-to-moderate technical problems within acceptable service levels, often with assistance from teammates
Communicates primarily within functional teams to provide problem resolution updates
Strives to understand and leverages technical and incident communication structure
Utilizes internal resources and teammates to investigate technology and comprehend procedures
Monitors and reacts to output from tools and monitoring systems and applies information to outages and process improvement projects
Reviews and analyzes company-specific and industry knowledge to build knowledge base; may contribute to documentation and knowledge bases
Works on tasks that are single-threaded, may work on multiple incidents or projects simultaneously depending on complexity
Typically receives confirmation from more senior team members to move forward with complex system changes
May assist in problem recreation and root-cause analysis with senior staff
Adheres to standards, documented procedures, and technical improvements that are already established and implemented
Properly escalates more complex instances to more senior team members
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.