ServiceNow Developer ITSM & ITOM

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

FOCUS
Incident Management
Problem Management
Change Management
Change Request Management
Workflow
Business Rules
UI
Modeling
Normalization
Data Integrity
Performance Tuning
Collaboration
Technical Writing
Knowledge Transfer
IT Service Management
IT Operations
Mapping
Event Management
JavaScript
API
Scripting
Configuration Management Database
Continuous Integration
SOAP
ServiceNow
Agile
Scrum
Communication
Conflict Resolution
Problem Solving

Job Details

ob Description

We are looking for a skilled ServiceNow Developer with strong hands-on experience in ITSM and ITOM modules. The ideal candidate will be responsible for designing, developing, configuring, and implementing ServiceNow solutions that support IT service management and operational visibility across the enterprise.


Key Responsibilities

  • Design, develop, and customize ServiceNow applications with a focus on ITSM and ITOM

  • Configure and enhance ITSM modules including:

    • Incident Management

    • Problem Management

    • Change Management

    • Request Management

    • Service Catalog

  • Implement and support ITOM capabilities such as:

    • Discovery

    • Service Mapping

    • Event Management

    • CMDB health and governance

  • Develop custom workflows, business rules, client scripts, UI policies, Script Includes, and ACLs

  • Integrate ServiceNow with external systems using REST/SOAP APIs

  • Perform CMDB modeling, reconciliation, normalization, and data integrity checks

  • Support platform upgrades, patches, and performance optimization

  • Collaborate with stakeholders to gather requirements and translate them into technical solutions

  • Provide technical documentation and support knowledge transfer activities

  • Follow ServiceNow best practices and governance standards



Required Skills & Qualifications

  • 10+ years of hands-on ServiceNow development experience

  • Strong experience with ITSM processes and implementations

  • Solid hands-on experience in ITOM (Discovery, Service Mapping, Event Management)

  • Strong knowledge of JavaScript, Glide API, and ServiceNow scripting

  • Experience working with CMDB, CI classes, and relationships

  • Hands-on experience with integrations using REST/SOAP

  • Experience with ServiceNow update sets and scoped applications

  • Understanding of Agile/Scrum methodologies

  • Excellent communication and problem-solving skills


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Purple Drive Technologies LLC