Overview
On Site
USD 18.00 - 21.00 per hour
Full Time
Skills
T1
Technical Support
Web Portals
Application Support
Microsoft Outlook
JIRA
Issue Tracking
Microsoft Windows
HP
Cisco
Microsoft Office
WebEx
Web Applications
Help Desk
Service Desk
Taxes
Life Insurance
Information Assurance
Impact Analysis
Information Architecture
SEP
Collaboration
Partnership
Business Transformation
Law
Job Details
The T1 Help Desk Temp is temp position that works on day-to-day IT Help Desk issues involving WW employees and resolves them following the IT Support process. The Help Desk Temp works quickly and efficiently on tickets submitted to the portal. The Help Desk Technician will work with Help Desk Technicians on these tickets.
Looking for candidates that are comfortable setting up a computer, mouse, keyboard, and phone as this will be the majority of their role onsite. Will also be second point of contact regarding support tickets and will assist with basic support tickets including email, phone, and application support. All support will be with onsite support vs. remote.
Daily Duties:
Will assist with installing equipment (phones, monitors, docking stations, etc.) at desks, working through support tickets, and troubleshooting outlook/email, phones, etc.
Will be using Jira ticketing system.
Configure, Set Up, Support, and Maintain the end-user environment day-to-day:
Equipment: Windows Workstations, Phones, and other IT equipment. Will be working on HP monitors, docking stations, keyboard and mouse. Phones are Cisco.
Software: Microsoft Office, Webex Calling, Internal Web Apps, etc.
Monitor and complete work from the Help Desk ticket queue(s).
Work with end-users (WW Employees) in-person, via phone, email, or other electronic communications channels.
Communicate with end-users politely and professionally, summarize technical information to be easily understood, and in a timely manner.
Work with the Infrastructure team and the Help Desk to close tickets, escalating issues when necessary.
Skills
help desk support, troubleshooting, service desk
Top Skills Details
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Des Moines,IA.
Application Deadline
This position is anticipated to close on Sep 25, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Looking for candidates that are comfortable setting up a computer, mouse, keyboard, and phone as this will be the majority of their role onsite. Will also be second point of contact regarding support tickets and will assist with basic support tickets including email, phone, and application support. All support will be with onsite support vs. remote.
Daily Duties:
Will assist with installing equipment (phones, monitors, docking stations, etc.) at desks, working through support tickets, and troubleshooting outlook/email, phones, etc.
Will be using Jira ticketing system.
Configure, Set Up, Support, and Maintain the end-user environment day-to-day:
Equipment: Windows Workstations, Phones, and other IT equipment. Will be working on HP monitors, docking stations, keyboard and mouse. Phones are Cisco.
Software: Microsoft Office, Webex Calling, Internal Web Apps, etc.
Monitor and complete work from the Help Desk ticket queue(s).
Work with end-users (WW Employees) in-person, via phone, email, or other electronic communications channels.
Communicate with end-users politely and professionally, summarize technical information to be easily understood, and in a timely manner.
Work with the Infrastructure team and the Help Desk to close tickets, escalating issues when necessary.
Skills
help desk support, troubleshooting, service desk
Top Skills Details
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Des Moines,IA.
Application Deadline
This position is anticipated to close on Sep 25, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.