Manager of Information Technology, Developer Experience

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.

Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people.

We're committed to fostering innovation, and we're excited to invite you to be part of our journey as we shape the future of technology at the world's best airline!

Delta's technology development teams work daily to ensure that Delta technology enables the best experience for our customers and our people. We want these development teams to be able to focus on delivering value to our customers, so we have formed an organization with the Delta developers as our customers. This organization focuses on building products to improve our developers' experience every day. You will own the toolchain that powers every code commit at Delta. You'll lead a small, senior squad to keep GitLab, AWS infrastructure, and Nexus artifact repositories secure, resilient, and fast, while coaching engineers and removing friction from the SDLC. This role will partner with peer level positions across the IT organization to understand the needs of their user base and evangelize adoption of their products.

Responsibilities include but not limited to:

• Run the platforms: Oversee GitLab EE (self-hosted + SaaS Dedicated), Nexus, runners, and supporting AWS services (S3, RDS, PrivateLink).
• Standardize pipelines: Migrate teams off Jenkins/CodePipeline/Tekton onto GitLab CI templates with built-in quality and security gates.
• Raise the bar on reliability: Define SLIs/SLOs, automate failover/DR, and keep availability 99.999 %.
• Embed security & compliance: Integrate SAST/DAST, secrets scanning, and token-based auth; generate audit evidence for PCI/SOX automatically.
• Drive insights: Publish DORA and custom lead-time dashboards; use data to cut lead time by 20 %+ year over year.
• Lead by example: Mentor engineers spread across ATL, MSP & BLR, jump on bridges first, and ensure blameless post-mortems turn into permanent fixes.
• Manage vendors & budget: Coordinate with GitLab PS, Sonatype, and AWS; track a multimillion-dollar tooling budget.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading pro?t sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life insurance bene?ts
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Bachelor's degree in computer science, Information Systems, with 8+ years of relevant technical experience or Master's degree in Computer Science, Information Systems with 2+ years of technical experience
• 10+ years in DevOps/SRE or platform engineering, 3+ years managing people.
• Hands-on expertise with GitLab EE/CI, AWS core services, and Sonatype Nexus (or Artifactory).
• Proven track record migrating on-prem toolchains to cloud/SaaS without downtime.
• Solid Terraform/CloudFormation, container orchestration (EKS/Kubernetes), and observability (PrometheGrafana or similar).
• Strong communicator able to brief leadership and debug pipelines with engineers the same afternoon.

What will give you a competitive edge (preferred qualifications)

• Airline, travel, or other highly regulated environments.
• Experience automating solutions or process addressing developer pain points.
• Familiarity with shift-left security tools.