Business Analyst - Helpdesk support role Must be Local

  • Trenton, NJ
  • Posted 7 hours ago | Updated 4 hours ago

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Business Analyst
Help-desk
Customer Service

Job Details

Hello,

Zenosys is looking for Business Analyst - HelpDesk client Trenton, NJ If you are available and interested in the below opportunity, please send me updated resume. Thanks

Job Title Business Analyst - HelpDesk

Location- Trenton, NJ (Hybrid)

Duration 12+ Months Contracts Highly Chance to Extend

If you are interested, please provide the following details along with the updated resume to speed up the interview process.

Full Legal Name as mentioned in Drivers' license:

Current Location:

Willing to relocate to the specified work location:

Currently on a project or actively looking:

Availability for interview:

Availability to join the project:

Date of Birth (Month/Date):

Visa Status:

Since how long the candidate has been in US

Need Education details with University Name, Location & Passing year in resume.:

LinkedIn address

Need a Business Analyst with Analysis, testing and customer service experience to work in a Helpdesk support role.

Hybrid role requiring 2 days onsite, 3 days remote (no exceptions)
EXCELLENT Communication (verbal and written) and Customer Service skills REQUIRED.
The Business Analyst serves as a business analyst/helpdesk support for projects involving critical data processing systems for the Relevant work experience: 3 to 5 years. Responsibilities:
The BA will be responsible for the support of various Judiciary applications.
- The analyst will be expected to monitor the helpdesk, accept helpdesk tickets, analyze the problem reported and assist the user with a resolution in a timely manner. - The analyst will be expected to document the issue and resolution, test the application to replicate the issues reported and be able to understand Use Cases, Business Requirements Documents, User Stories, Test Scripts and any other related documentation. The BA will be expected to work in fast paced projects and will be expected to be organized, multitask, take initiatives and be customer friendly. Skills required: - Experience with Business Analysis, Software Testing and Customer Service/End User Support/Helpdesk Support.
- Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc.
- Ability to analyze complex business processes, work flows and assist the user with the issue and resolution.
- Good communication skills required.
- 4 year college degree or equivalent study required.

If interested Please send me your resume at

Thanks,
HemendraKalal,
Ph: (O)
Sr. Technical Recruiter,
Fax:
Zenosys Consulting,
Web:

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