Technical Support Analyst

Genesis10 is seeking a Technical Support Specialist for a full-time position with a client located in Milwaukee, WI. This role is 100% onsite.

Compensation: $16.00-18.00 per hour.

Summary:
The Technical Support Specialist will provide advanced technical assistance and implementation support for PC, mobile, software, and network environments. This individual will deliver exceptional omni-channel technical support in a fast-paced setting, ensuring a high-quality client experience across both field and home office operations.

Responsibilities:

• Utilize knowledge of PC, mobile device, hardware, software configurations, operating systems, and LAN to resolve technical issues and provide implementation support for customers.
• Deliver omni-channel technical support (Home Office and Field) in a fast-paced, high-pressure environment while multitasking or prioritizing efforts as needed.
• Conduct initial client consultations, applying functional and technical knowledge for issue analysis, using software tools to develop solutions, and testing fixes to resolve issues on first contact when possible.
• Pursue more sophisticated assignments and issue resolutions to gain experience as a multi-functional technical domain specialist supporting both Field and Home Office technology.
• Identify process and service improvement opportunities with a continuous learning mindset; partner with experienced team members to drive innovation and idea implementation.
• Establish effective interpersonal relationships with internal and external teams and participate in temporary project or support assignments as needed.
• Leverage communication channels and knowledge management resources to execute processes, resolve issues, and enhance the client experience by setting clear expectations and offering improvement suggestions.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, MIS, or related field or at least 6 years of directly related work experience.
• Minimum of 3 years of advanced technical knowledge in computer and mobile device hardware and software troubleshooting, including proficiency with remote support tools.
• Strong customer service orientation with the ability to support both internal (Home Office) and external (Field) clients.
• Excellent attention to detail and ability to produce clear, concise documentation.
• Adaptability to evolving business and technology environments.
• Strong oral and written communication skills with the ability to build rapport quickly and create a positive client experience.
• Solid analytical and problem-solving skills with initiative and motivation to contribute to process improvements.
• Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
• Able to work as a W2 employee of Genesis10 (no corp to corp).

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Genesis10
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Benefits of Working with Genesis10:
Access to hundreds of clients, many of whom have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home with Genesis10; many consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (with more than 7 years of experience on average).
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer.
Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.