ServiceNow Administrator

About Beacon Systems, Inc

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial, State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.

Position: ServiceNow Administrator

Location: Remote - Jackson, MS (Need to attend onsite once in quarter)

Duration: 5 Years

Job Description:

Seeking an experienced ServiceNow Administrator/Developer to support, administer, and maintain its newly implemented IT Service Management (ITSM) module. This role is essential to ensure
the ongoing performance, reliability, and enhancement of our ServiceNow environment. The ideal candidate will bring technical expertise and best practices in ServiceNow administration, development, and support, with the flexibility to help expand the platform in the future.

Scope of Work:
The ServiceNow Administrator/Developer will be responsible for:

System Administration -
Serve as the primary administrator for the ServiceNow ITSM module.
Monitor system health, performance, and functionality.
Manage user roles, groups, and permissions.
Ensure adherence to platform governance, change control, and development standards.

Break/Fix Support -
Troubleshoot and resolve technical issues within the ITSM module.
Conduct root cause analysis for incidents and implement permanent fixes.
Manage incident and request queues related to ServiceNow issues.

Development & Configuration -
Design and configure workflows, forms, fields, business rules, client scripts, UI policies, and service catalog items
within the ITSM module.
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4. Scoring Method
Criteria Score Percentage Must equal 100%
Cost Score 35%
Resume Score 15%
Interview Score 50%
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Develop and maintain integrations with other systems, as needed.
Create and maintain reports and dashboards.

Enhancements & Continuous Improvement
Analyze business requirements and propose scalable, secure solutions in the ServiceNow platform.
Provide recommendations for improvements and enhancements to existing ITSM workflows and features.
Prepare for future module implementations (e.g., Public Sector Digital Services).

Training & Documentation -
Create and maintain system documentation and user guides.
Train internal staff on use and capabilities of the ServiceNow ITSM module.

Collaboration & Planning -
Serve as liaison between IT leadership, business units, and ServiceNow support/vendor resources.
Participate in roadmap discussions and assist in planning future ServiceNow expansions.

Required skills

3+ years of experience as a ServiceNow Administrator or Developer.
ServiceNow Certified System Administrator (CSA) Required.
Experience in a public sector or Medicaid environment.
Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow
modules.
Strong understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge,
Service Catalog, etc.).
Experience with JavaScript, Glide scripting, and ServiceNow APIs.
Familiarity with ServiceNow update sets, scoped applications, and integrations.
Ability to work independently and manage multiple priorities.
Excellent communication and documentation skills.

Preferred skills

ServiceNow Certified Application Developer.
Experience in a public sector or Medicaid environment.
Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow
modules.

Compensation

Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.