Salesforce CRM Technical Specialist (IT Commercial & Biotech exp must)

Position: Salesforce CRM Technical Specialist (IT Commercial)
Location: Remote (EST Zone)
Duration: Long Term

About R Systems:
R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.
Company Link:

Job Requirement:
The CRM Specialist, IT Commercial will be responsible for providing CRM technical guidance across various commercial applications at our client. They will be responsible for level one support across Sales, Marketing, Sales Operations and Medical Affairs and coordinating technical solutions. The CRM Specialist, IT Commercial oversees the day to day performance, ensures internal customer satisfaction while maintaining and escalating performance issues for the rapidly growing Commercial CRM environment.

Essential Duties/Responsibilities

• Must operate on US times 7/8ET thru end of business
• Must have a practical understanding and the skill to perform the normal day-to-day administration of multiple CRMs with an understanding of integration points to Marketing Automation and other commercial systems.
• Manage an evolving Salesforce.com Sales, Marketing and Service Cloud environments. Maintain user roles, data security, profiles, workflow rules, etc.
• Assist end user Department Training leads to formulate and conduct training sessions and teaching materials for propagating CRM knowledge throughout the organization.
• Identify CRM usage problems and recommend opportunities for improvement
• Provide consultative recommendations for process improvement and efficiencies for the system stakeholders.
• Work with other team members to assist with quality assurance, program logic, and data processing.
• Communicate clearly and professionally with internal users who interact with the commercial applications.
• Support and improve CRM connected apps including commerce, IQVIA OCE, Five9, Salesforce community
• Stay current with emerging CRM trends on Salesforce.com, App technologies and solutions and find ways to recommend innovations to the team and our business sponsors.
• Participate as functional tester for new releases and system/process enhancements.
• Work with cross-application technical teams to successfully partner, integrate, troubleshoot commercial Enterprise applications
• Help measure and manage system level agreements for CRM and other field facing systems

Experience:

• Minimum Required: 4+ years relevant experience in all aspects of managing CRM applications
• Preferred: 6+ years relevant experience working with Salesforce in the Biotech industry. Veeva or IQVIA OCE a plus

Knowledge, Skills and Abilities
Minimum Required:

• Working knowledge of Veeva or Salesforce.com platforms
• Strong oral and interpersonal communication skills.
• Outstanding writing and documentation skills.
• Ability to communicate ideas in both technical and user-friendly language
• Able to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.

Preferred:

• Certifications in Veeva CRM or Salesforce CRM

Why Join R Systems?

• Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp.
• Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
• Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
• Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
• E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
• Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.

If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!
R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.
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