Intune Administrator / Snr Desktop Engineer

Top Skills Details

• Intune Administration / Engineer
• Windows 11
• In-depth SCCM usage
• Windows Server

Job Description
The role of Intune Administrator-Engineer / Snr Desktop Support Engineer is to assist employees with all facets of the corporate computing environment. Interfaces with other technicians, operations, and customers and makes decisions on operating procedures, analytical approaches, and configuration options. Excellent communication and interpersonal skills combined with technical skills are essential to providing a white-glove level of support to the employee community.
Responsibilities:

• Troubleshoot software, hardware, and connectivity issues remotely potentially with multiple users at once
• Assist customers in gaining access to various systems
• Provide Intune Administration / Engineer support
  • Administered Microsoft Intune, ensuring efficient deployment, management, and security of Windows, iOS, and Android platforms.
  • Directed the design and enforcement of conditional access policies via Microsoft Intune, securing remote access and enhancing data protection across all organizational devices.
• Support conditional access policies via Microsoft Intune, securing remote access and enhancing data protection across all organizational devices.
• Proactively obtains new or updates from technology teams and colleagues to update Knowledge Base and process documentation for incident resolution
• Collaborate with technology support teams to obtain assistance with application/infrastructure specific support for incident resolution until closure
• Support network issues, network connectivity, including wireless
• Work closely with the team to resolve or properly close aging tickets
• Ensure that the appropriate Service Level Agreements (SLAs) are met or exceeded
• Provide software, hardware and application support for Windows 10/11 supported issues
• Support Microsoft Office Suite
• Investigate system problems and provides solutions using specific product knowledge, system utilities, and operating environment
• Follow established process and procedures to install and implement computer system hardware or software technologies
• Document resolution steps for undocumented incident resolution and potential knowledge base submission
• Utilize remote control tools to manage and enforce compliance with standards
• Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software
• Using chat functionality, resolve Incidents and diagnose underlying problems using remote-control capability and when possible implement corrective actions to resolve problems
• If resolution is not possible, escalate per the escalation procedures
• In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues
• Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

Skills

• Intune Administrator, windows 11, SCCM, windows server, systems engineering, Technical support, Support, Troubleshooting, Customer service, Windows

Additional Skills & Qualifications

• At least 1 to 2 years utilizing chat functionality to service the customer
• Experience with installation, upgrade, and maintenance of software, hardware, and peripherals
• Experience with Configuration Manager
• Experience with Microsoft Office Suite
• Experience with remote desktop management software
• Experience with MS Office Applications including Outlook, software, hardware and application support for Windows
• Familiarity with security tools and triaging
• Experience with installation, upgrade, and maintenance of software, hardware and peripherals
• Experience with Service Now

Pay and Benefits
The pay range for this position is $30.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on May 16, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.