Overview
On Site
USD 55,000.00 - 60,000.00 per year
Full Time
Skills
Help Desk
Technical Support
Productivity
Computer Hardware
Collaboration
Network
Management
Training
Active Directory
Account Management
Access Control
Laptop
Mobile Devices
Android
Cisco
Citrix
Configuration Management
Problem Solving
Conflict Resolution
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst III to join our team in Miami, Florida. In this role, you will provide advanced technical support, ensuring seamless operation of workstations, devices, and systems. Your expertise will be essential in troubleshooting issues, managing configurations, and deploying solutions to enhance user productivity.
Responsibilities:
Provide Level 1 support by diagnosing and resolving technical issues related to workstations, software, and hardware.
Manage user accounts and permissions through Active Directory, ensuring proper access control.
Configure, deploy, and maintain PCs, laptops, and mobile devices such as Apple and Android products.
Assist with workstation setup and ensure all equipment meets operational standards.
Collaborate with teams to address network and system-related issues, including those involving Cisco and Citrix technologies.
Implement and manage configuration changes, ensuring adherence to company policies.
Perform software installations and updates to maintain optimal performance.
Troubleshoot and resolve problems with Mac computers, ensuring compatibility with organizational systems.
Provide guidance and training to end-users on system functionalities and best practices.
Document technical processes, solutions, and resolutions for future reference.
Requirements
Extensive experience with Active Directory for account management and access control.
Proficiency in configuring and troubleshooting PCs, laptops, and mobile devices, including Apple and Android platforms.
Strong knowledge of Cisco and Citrix technologies.
Solid understanding of Mac computers and their integration within enterprise environments.
Familiarity with configuration management and deployment processes.
Ability to perform software installations and updates effectively.
Excellent problem-solving skills and the ability to work independently or collaboratively.
Strong communication skills to assist users and document technical procedures.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst III to join our team in Miami, Florida. In this role, you will provide advanced technical support, ensuring seamless operation of workstations, devices, and systems. Your expertise will be essential in troubleshooting issues, managing configurations, and deploying solutions to enhance user productivity.
Responsibilities:
Provide Level 1 support by diagnosing and resolving technical issues related to workstations, software, and hardware.
Manage user accounts and permissions through Active Directory, ensuring proper access control.
Configure, deploy, and maintain PCs, laptops, and mobile devices such as Apple and Android products.
Assist with workstation setup and ensure all equipment meets operational standards.
Collaborate with teams to address network and system-related issues, including those involving Cisco and Citrix technologies.
Implement and manage configuration changes, ensuring adherence to company policies.
Perform software installations and updates to maintain optimal performance.
Troubleshoot and resolve problems with Mac computers, ensuring compatibility with organizational systems.
Provide guidance and training to end-users on system functionalities and best practices.
Document technical processes, solutions, and resolutions for future reference.
Requirements
Extensive experience with Active Directory for account management and access control.
Proficiency in configuring and troubleshooting PCs, laptops, and mobile devices, including Apple and Android platforms.
Strong knowledge of Cisco and Citrix technologies.
Solid understanding of Mac computers and their integration within enterprise environments.
Familiarity with configuration management and deployment processes.
Ability to perform software installations and updates effectively.
Excellent problem-solving skills and the ability to work independently or collaboratively.
Strong communication skills to assist users and document technical procedures.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.