Overview
On Site
Full Time
Skills
Technical Support
Tier 1
IT Infrastructure
DevSecOps
SaaS
Migration
POC
Computer Hardware
Provisioning
Reporting
Security Clearance
Security+
Customer Service
JIRA
Confluence
ServiceNow
Service Desk
Adobe AIR
Cloud Computing
Amazon Web Services
Microsoft Azure
Oracle Cloud
Google Cloud
Google Cloud Platform
DoD
SIPRNet
ITIL
Tier 2
Management
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID:
Location: MONTGOMERY, AL, US
Date Posted: 2025-06-18
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking a highly motivated Site Support Technical Specialist to join our Cloud One team on a 24/7 support desk. The selected candidate will create and triage Tier 1 and Tier 2 tickets. Candidates must have a flexible schedule to work any shift needed per the call volume. The Air Force Cloud One Program is an existing global, interconnected, virtualized, hybrid, and IT infrastructure that hosts mission systems, applications, services, and data in support of DoD Services and Agencies. Cloud One incorporates the capabilities of Cloud Service Providers (CSPs) and DevSecOps principles to provide common services and facilitate cloud application migrations to IL-4, IL-5 and IL-6 (NIPRNet / SIPRNet) cloud environments.
This position is 100% onsite. Work will be performed at Gunter Air Force Base (Montgomery, AL). Role may not be immediately available.
Job Responsibilities:
Qualifications
Required Clearance and Certifications:
Required Qualifications:
Desired Qualifications:
Location: MONTGOMERY, AL, US
Date Posted: 2025-06-18
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking a highly motivated Site Support Technical Specialist to join our Cloud One team on a 24/7 support desk. The selected candidate will create and triage Tier 1 and Tier 2 tickets. Candidates must have a flexible schedule to work any shift needed per the call volume. The Air Force Cloud One Program is an existing global, interconnected, virtualized, hybrid, and IT infrastructure that hosts mission systems, applications, services, and data in support of DoD Services and Agencies. Cloud One incorporates the capabilities of Cloud Service Providers (CSPs) and DevSecOps principles to provide common services and facilitate cloud application migrations to IL-4, IL-5 and IL-6 (NIPRNet / SIPRNet) cloud environments.
This position is 100% onsite. Work will be performed at Gunter Air Force Base (Montgomery, AL). Role may not be immediately available.
Job Responsibilities:
- Point of contact for Cloud One Service Now Tier 2 and 3 tickets for IL-4, IL-5, IL-6 (NIPRNet / SIPRNet)
- SAIC Coordinator / Account Creator POC for of SAAR C1FAMS/R4 process
- Support other service desk activities as needed
- Provide first contact and incident resolution to customer with hardware, software, and application problems including both customer telephone support as well as electronically submitted requests
- Troubleshoot, resolve, and/or escalate technical issues
- Provide polite and friendly customer service
- Record and track issues from onset to conclusion, support account creation and provisioning process, systematically interpret user problems, identify solutions, escalate and report incidents and outages, and communicate effectively with customers till resolution
Qualifications
Required Clearance and Certifications:
- Interim Secret clearance required; Ability to obtain a Secret clearance required to maintain employment
- ship required
- Security + Certification or higher
Required Qualifications:
- AA Degree or GED and two (2) years' experience
- Excellent customer service skills
- Experience with Jira, Confluence and/or Service Now as user ticketing systems
- Excellent demonstrated verbal and written skills
Desired Qualifications:
- 1-2 years experience as a Service Desk Agent
- Experience working with US Air Force Cloud One, C1 Dev, CS CCE Operations
- Experience with AWS, Microsoft Azure, Oracle Cloud and/or Google Cloud Platform
- Experience with and knowledge of DoD (NIPRNet / SIPRNet)
- ITIL v4 certification
- Experience with Tier 2 ticket management
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.