Senior Technical Support Engineer - EUV

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are in Veldhoven, the Netherlands, and we also have eighteen office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

The Customer Support Organization is responsible for the installation, qualification, repair, and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of knowledge to the customer. Local Customer Support branches perform these tasks for the customers within a specific region. ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry. ASML's corporate headquarters is in Veldhoven, the Netherlands. Manufacturing sites and research and development facilities are in Connecticut, California, and the Netherlands. Technology development centers and training facilities are in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over fifty sales and service organizations in sixteen countries. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.

Job Mission

The Customer Support organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at our customer site and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform qualification, repair and maintenance for the customers within the specific region.

The Job Mission involves being an essential part of a new site start-up Customer Support team for Samsung as they build their second US based high tech fab in Taylor, TX. The competency team will work at Samsung in Taylor, TX providing support for a top notch service organization as you start-up and ramp Samsung's production on a new EUV fleet.

Job Description

As a member of the EUV Tech Support team, the Tech Support Engineer (TSE) is responsible for providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation. The TSE drives issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites. The TSE is also responsible for monitoring machine health parameters in effort to prevent unscheduled downtime. The holder of this position reports to the EUV Tech Support Manager and provides indirect and direct support to customers, and direct escalation and technical support to operations.

• Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first.
• Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups.
• Provide flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude.
• Support the Fab and Planning team in complex service action sequence creation and review.
• Share knowledge and cross-train others in order to gain organizational flexibility and self-sufficiency.
• Perform data analysis and proactive monitoring to prevent unscheduled downs.
• Develop and implement best-known-methods to drive optimized shift-to-shift performance.
• Improve service mix and structural issue documentation including initiation, review, and improvement rollout.
• Understand and drive continuous improvement towards ASML's performance and cost KPI targets.
• Present data-driven summaries to the customer, including problem statement, root cause, and solution with timeline.
• Provide timely feedback to customer questions in a clear, professional manner.
• Perform administrative and coordination duties, including shift/team pass down, service orders, system health and monthly reports on an independent basis.

Competency Top & Bottom: The holder of this position will be responsible for the Scanner (Top and Bottom modules) of the Scanner, consisting of atmospheric and vacuum robots and stages that transfer and hold customer material for lithographic exposure at nanometer scale. This position will require specialized diagnostic and HW skillsets in order to narrow down machine issues, replace critical components, and qualify system within set timelines.

Competency Drive Laser: The holder of this position will be responsible for the Source Vessel and Tin modules used for EUV plasma generation and the Trumpf CO2 Drive laser. This position will require specialized diagnostic and HW skillsets in order to narrow down machine issues, replace critical components, and qualify system within set timelines. In this role, you will cross-train and work closely with the Trumpf and ILP engineers.

Senior Field Service Engineer 1 - Education and Experience

• BS degree in an Engineering field; or an equivalent combination of education, skills and experience required.
• Must have 7+ years of relevant work experience in engineering.

Senior Field Service Engineer 2 - Education and Experience

• BS degree in an Engineering field; or an equivalent combination of education, skills and experience required.
• Must have 10+ years of relevant work experience in engineering.

Personal skills

• Able to observe and respond to people and situations and interact with others encountered in the course of work.
• Capable of learning and applying new information or skills.
• Must be able to read and interpret data models, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Identifies bottlenecks and drives structural improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Other Information

• Able to Work Compressed Work Week schedule (Day or Night, 12hr shifts, 07:00 - 19:00 or 19:00 - 07:00).
• Position requires up to 40% travel, and the willingness to work extended hours including nights, weekends, and holidays. Valid driver's license and passport required.
• Ability to travel in US and internationally.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch
• The employee is occasionally required to move around the campus.
• The employee may occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to to initiate the company's reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.