Service Desk Technician I

TEKsystems is seeking a Service Desk Technician I to join our team in Green Bay, WI. This role involves handling tickets and providing exceptional support across various IT functions.
Key Responsibilities:

• End Point Support: Provide hardware and Windows 10 support.
• Application Support: Assist with Microsoft Office and other applications.
• Conference Room Support: Address UC and telephony issues.
• On-boarding/Off-boarding: Manage the process for new hires and departures.

Essential Duties:

• Deliver world-class customer service and support.
• Provide back-up support for entire IT team.
• Assist the IT Operations Manager with documentation and policy roll-out.
• Understand the role of IT in supporting Nature's Way business partners.
• Act as a subject matter expert, deliver policies, and mentor the team.
• Provide efficient project and desktop support.
• Participate onsite for Go Live support of major IT initiatives.
• Create, manage, and advocate for system documentation.
• Lead continuous improvements of IT Customer Service functions.
• Handle project work and prioritize competing deadlines.
• Assist team members with project completion and work prioritization.

Qualifications:

• Proven experience in a similar role.
• Strong understanding of IT support and customer service.
• Excellent communication and mentoring skills.
• Ability to manage multiple tasks and deadlines efficiently.
• Experience with hardware, Windows 10, Microsoft Office, UC, and telephony systems.

Employment Type: Contract-to-Hire
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Green Bay,WI.
Application Deadline
This position is anticipated to close on Jun 20, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.