Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 month(s)
No Travel Required
Skills
ITSm
Microsoft office suite
information security
Help Desk
Microsoft Teams
Hardware Troubleshooting
Vendor Coordination
Asset Management
Microsoft Windows 10
Microsoft Windows 11
IT end-user support
printer support
hardware and laptop troubleshooting
PC imaging
PC building
wired and wireless network connectivity
ITSM ticketing systems
A+ Certification
information security awareness
audio/visual support
help desk operations
banking/finance IT environment
Job Details
Requirements:
- 2 or more years of experience with IT end-user support.
- Proficiency in Microsoft Windows 10, 11, and Office Suite.
- Experience with printer support (local and network).
- Experience with hardware troubleshooting and PC imaging/building.
- Experience with ITSM ticketing systems and help desk operations.
- Experience with asset management and information security compliance.
- Excellent verbal and written communication skills.
Responsibilities:
- Provide IT end-user support for Windows systems and Microsoft Office Suite.
- Troubleshoot and resolve issues related to local and network printers.
- Perform PC imaging and building for new and replacement systems.
- Log, track, and document support work using a ticketing system.
- Coordinate with third-party vendors for hardware and service issues.
- Conduct information security audit research and support compliance activities.
- Manage asset inventory, tracking, and lifecycle documentation.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.
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