Head of AI Engineering - Agentic AI

Software Guidance & Assistance, Inc., (SGA), is searching for a Head of AI Engineering - Agentic AI for a direct placement assignment with one of our premier Insurance clients in NYC, Holmdel, NJ or Bethlehem, PA. Hybrid schedule

As the Head of Agentic AI Engineering, you will lead the development and implementation of our enterprise initiatives which include automation solutions, Agentic AI and intelligent self-service technologies. Your role is pivotal in understanding the impact of AI agents in optimizing business processes and creating a new paradigm for how humans and AI collaborate. Collaborate with teams, partners, and collaborators to develop automation solutions for business growth.

You Are:

• Agentic AI Expertise : Demonstrates current, hands-on experience architecting and deploying agentic AI systems, including autonomous agents capable of reasoning, planning, and tool use across enterprise environments.
• Generative AI Integration : Skilled in integrating generative AI models (e.g., LLMs, image generators) into agentic workflows to enhance automation, personalization, and decision-making.
• Enterprise-Scale Delivery : Proven track record of delivering scalable, enterprise-grade AI and automation solutions with measurable impact on customer engagement, operational efficiency, and digital transformation.
• Conversational & RPA Technologies : Deep expertise in conversational AI, natural language understanding, and Robotic Process Automation (RPA), including both attended and unattended bots.
• Strategic Leadership : Capable of translating emerging AI trends into actionable strategies, driving innovation and competitive advantage in complex, matrixed organizations.
• Impact-Driven Mindset : Adept at evaluating and optimizing the business impact of agentic AI initiatives, including improvements in self-service adoption, call avoidance, and agent performance.
• Multi-Functional Collaboration: Seasoned in guiding and influencing teams in engineering, product, IT, and customer experience, with a keen focus on engaging and aligning with partners.
• Ethical AI Stewardship : Committed to responsible AI development, with a focus on transparency, governance, and compliance with data protection and regulatory standards.

Responsibilities :

• Strategic Leadership: Develop and implement a comprehensive automation and AI strategy, aligning with business objectives and emerging technology trends in automation.
• Solution Development: Lead the design, development, and deployment of AI Agents with robust guardrails and safety protocols to ensure responsible and ethical behavior of autonomous agents.
• Understanding AI Agent Impact: Oversee the entire life cycle of an AI agent, including planning, tooling, memory management and feedback loops.
• Technical Execution: Establish and enforce guidelines for agent development, including testing, evaluation, to ensure reliability and performance in production.
• Collaborator Interaction: Engage with engineering, product management, customer experience, and IT teams to incorporate solutions into current platforms and contact center operations.
• Security & Compliance: Make sure all initiatives align with data protection standards, regulatory frameworks, and enterprise security requirements.
• Performance Monitoring & Continuous Improvement: Define KPIs and success metrics for initiatives, ensuring continuous monitoring, optimization, and business impact evaluation.

Required Skills:

• Bachelor's or master's degree in computer science, engineering, management or a related field, or equivalent experience.
• Demonstrable experience in automation and AI, as well as solution engineering, with a preference for customer engagement and digital assistants.
• Strong expertise in conversational technology and deployment of complex AI solutions.
• Experience in deploying enterprise grade solutions and automation solutions at scale.
• Ability to understand, analyze, and measure the impact of technology on customer self-service and operational efficiency.
• Strong problem-solving, critical thinking, and leadership skills to foster innovation in new technology space.
• Willingness and capability to learn new technologies quickly.
• Experience working with remote teams in a matrixed environment.
• Effective communication and collaborator management skills to bridge the gap between business and technology.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

#LI-SL1