Site Reliability Engineer

Our client's is launching a strategic transformation building a new Site Reliability Engineering (SRE) culture from the ground up. As one of the first hires in this initiative, you will play a pivotal role in shaping the future of reliability, observability, and incident response across hundreds of critical banking applications. This is a high-impact opportunity to reduce downtime, improve error budgets, and drive proactive engineering practices across their digital ecosystem.
**Candidatess must be willing to work onsite 4 days per week
**Candidates must be eligible to work W2 - No C2C

Key Responsibilities:

• Incident Response & MTTR Reduction
  • Lead efforts to reduce Mean Time to Recovery (MTTR) across top-tier applications including Zelle and EP&W platforms.
  • Audit and remediate incident playbooks, ensuring rapid and effective response to P1-P3 incidents.
  • Actively participate in major incident calls, providing technical leadership and clarity under pressure.
• Architecture & Observability
  • Create and maintain End-to-End technical architecture diagrams, mapping critical user journeys across digital, middleware (e.g., MuleSoft), and backend systems.
  • Partner with delivery teams to enhance telemetry and observability, driving proactive detection and root cause analysis.
  • Define and enforce Non-Functional Requirements (NFRs) to ensure scalable, resilient systems.
• Playbook Development
  • Update and standardize incident response playbooks across multiple verticals and CI environments.
  • Coach teams on playbook usage and continuous improvement practices.
• SRE Practices & Error Budget Management
  • Monitor and reduce error budget consumption, aligning with service level objectives (SLOs) and indicators (SLIs).
  • Drive accountability through data-driven reliability metrics and consequence models.
• Automation & Tooling
  • Identify gaps in observability and implement solutions using tools like Splunk and Dynatrace.
  • Develop automation strategies for incident triage, system monitoring, and recovery workflows.

Required Skills & Experience:

• 8+ years in SRE, observability, and incident response.
• 5+ years reducing MTTR and managing error budgets.
• 5+ years working with observability tools (Splunk and/or Dynatrace).
• 2+ years creating/modifying End-to-End technical diagrams.
• 2+ years updating playbooks across multiple business units.

Pay and Benefits
The pay range for this position is $75.00 - $85.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Oct 9, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.