Sr. Manager, Global Technical Support - ONSITE - Loveland, CO

    • Danaher Corporation
  • Loveland, CO
  • Posted 25 days ago | Updated 5 hours ago

Overview

On Site
USD 140,000.00 - 160,000.00 per year
Full Time

Job Details

Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers-and our commitment to excellence.

Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Do you want to work in the Global Technical Support organization? Do you enjoy managing a team of highly-skilled second level support professionals contributing to developing cutting edge instrumentation? Then read on!

We are currently seeking a Senior Manager, Global Technical Support who will be responsible for leading the Cell Health, Centrifuge and Biotech Workflow Solutions second level technical support team based ONSITE at our facility in Loveland, CO.

In this role, you will be responsible for:
  • Leading Global Technical Support teams, responsible for design for services for newly-developed products, global support strategy and plans, preparation of the field service, field applications, call center operations and technical training organizations to support new product launches and for leading the organizations through product introduction.
  • Managing the global performance of products throughout their lifecycle, utilizing the escalation process to ensure customer satisfaction, ensuring undesired trends are identified, investigated, and mitigated.
  • Supporting product discontinuance appropriately and effectively at the end of their lifecycle.
  • Driving team engagement by setting objectives, creating development plans, and coaching team members to achieve desired outcomes.
  • Assuming accountability around daily management and achievement of Technical Support KPI's
  • Developing strong working relationships with internal business partners and functions
  • Driving a strong continuous improvement culture throughout the technical support and global service organizations


The required qualifications for the job include:
  • Bachelor's degree in Science, Engineering, or Business
  • Minimum 5 years of successful technical management experience
  • At least 5 years people management & leadership experience, as well as coaching & team building in a large, complex service-oriented environment.
  • Demonstrated 3+ years experience leading continuous improvement via Lean Six Sigma methods
  • May travel domestically up to 20% in the year.


It would be a plus if you also possess previous experience in:
  • Experience in leading new product innovation activities
  • Experience in leading field service teams


At Beckman Coulter Life Sciences, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.

The annual salary range for this role is $140,000-$160,000 . This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonincentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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#LI-Onsite

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit .

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.