Operations Supervisor, EDC (Temporary)

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The Operations Supervisor, EDC (Temporary) supports the technical quality, functionality, and service support of media production equipment at the Emerson College Equipment Distribution Center (EDC). This role provides day-to-day supervision of the Quality Control team, ensuring equipment is maintained to professional standards and that faculty, students, and staff receive consistent technical support. This is a temporary position to provide coverage during a staffing transition.

ESSENTIAL JOB DUTIES

• Serve as the opening supervisor for the EDC each morning, preparing the facility for daily operations.
• Supervise daily activities of the Quality Control (QC) team, ensuring consistent application of testing, maintenance, and documentation practices.
• Perform in-depth equipment fleet quality checks, carry out basic repairs and replacements, and coordinate advanced repairs in partnership with the Media Technology & Engineering (MTE) team and external vendors. Ensure QC expendables and replacement items are stocked appropriately.
• Follow up with patrons regarding lost or damaged equipment, working to recover assets whenever possible. Prepare invoices and record transactions for lost, damaged, or stolen items in the vending database.
  Track and implement firmware updates for digital equipment throughout the year.
• Generate technical reports on failure rates, downtime, and usage trends to guide purchasing and training decisions.
• Develop video tutorials and quick-start guides on EDC equipment.
• Serve as a point of contact for technical guidance to students, faculty, and staff, offering consultation on equipment package design and troubleshooting.
• Provide training and mentorship to QC student employees to build technical troubleshooting, documentation, and service skills.
• Collaborate with peer supervisors and managers to ensure seamless integration of technical, rental, and logistical functions across the EDC.
• Stay current with media production technology and industry standards by reviewing vendor updates and trade literature.
• This job description will be regularly reviewed and updated to reflect changing priorities and situations.

QUALIFICATIONS - Qualifications are deemed required or preferred and represent what is needed to effectively perform a job.

• Bachelor's in media production, film, or related field and 2-4 years of progressively responsible professional experience; or equivalent combination of education and experience required.
• Demonstrated supervisory or lead experience, with proven ability to coordinate team workflows required.
• Strong knowledge of and expertise with various types of film and video equipment, including cameras, microphones, audio recorders, and lighting/grip equipment required.
• Technical troubleshooting and repair experience required.
• Experience with WebCheckout or similar equipment scheduling and ticketing software preferred.
• Familiarity with Zendesk or similar customer support ticketing software preferred.
• Exposure to equipment inventory management and repair tracking preferred.

KNOWLEDGE, SKILLS, AND ABILITIES - May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job.

• Detail-oriented self-starter with ability to work in a high-demand, fast-paced academic environment.
• Ability to react quickly to technical challenges and develop solutions.
• Strong written and verbal communication skills appropriate to varied audiences.
• G-Suite and/or Microsoft Office knowledge.
• Ability to mentor diverse student staff with a focus on technical troubleshooting and service support.

PHYSICAL ABILITIES - Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Requires ability to lift and move objects that are heavy

WORK ENVIRONMENT - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Service floor
• Equipment warehouse
• Usual office conditions

This is a temporary position with an expected end date on or prior to 5/01/2026

Grade of Position: T01N

Scheduled Weekly Hours: 36.25

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.