ServiceNow Data Analyst

Overview

Hybrid
50 - 55
Contract - Independent
Contract - W2
Contract - 6 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

Analytics
Microsoft Power BI
Requirements Elicitation
ServiceNow
Dashboard
Finance
User Stories
IT Service Management
ITIL
KPI
Tableau
Test Scripts

Job Details

Job Description -

ServiceNow Data Analyst

6 months contract

Phoenix, Dallas or Columbus, 4 days onsite - Phoenix would be preferred

Must have:

  • ServiceNow
  • Technical background but understand the makeup of data within ServiceNow
  • Need to know how to analyze data - must have the following 3 things:
  • ServiceNow Certification
  • Attestation

Nice to have:

  • ITIL Framework
  • CMDB experience
  • Banking or Financial Institutions
  • Good communication

Core Responsibilities

Data Analysis and Reporting

  • Extract, clean, and analyze data from ServiceNow and other sources.
  • Identify trends, KPIs, and actionable insights to improve IT service delivery and efficiency.
  • Develop and maintain dashboards and reports for operational and executive audiences using tools like ServiceNow Performance Analytics, Power BI, or Tableau.

 

Requirements Gathering and Documentation

  • Serve as a liaison between business stakeholders and the development team.
  • Elicit, document, and validate functional and technical requirements for new modules and enhancements.
  • Translate business needs into user stories, acceptance criteria, and test scripts.
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