Senior Associate - QA Test Engineer/Lead - Service Experience Value Stream


On Site
USD 95,000.00 - 145,000.00 per year
Full Time


QA management
Drive testing
Customer service
Solution delivery
Quality assurance
Test methods
Automated testing
Regression analysis
Data validation
System integration
Test scenarios
Functional requirements
Test plans
Defect management
Continuous improvement
Exploratory testing
Risk analysis
Acceptance testing
Test suites
Computer science
Cloud computing
Selenium WebDriver
Behavior-driven development
Test-driven development
Test cases
Open source
Test management
Attention to detail
Analytical skill
Problem solving
Organizational skills
Process improvement
Root cause analysis
Technical Support
Life insurance
Business process

Job Details

Location Designation: Hybrid - 3 days per month

When you join New York Life, you're joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You'll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

Role Summary

We are seeking an experienced QA Test Engineer/Lead to join our Service Technology QA team. In this Test Lead role, you will drive testing efforts, optimize testing processes, and improve software quality across the organization. You will collaborate with project stakeholders and end-to-end testers, ensure adherence to standards and guidelines, and support the Dev Manager in monitoring QA team performance and delivery metrics. This role requires strong leadership abilities and a focus on delivering high-quality solutions to enhance customer service processes.

Key Responsibilities

  • Quality Assurance Leadership
    • Ensure high-quality software delivery through planning, implementing, and automating QA testing.
    • Define and champion quality and testing best practices among development teams.
    • Enhance and maintain the test automation framework.
    • Independently work on features and be accountable for project deliverables.
    • Manage a co-located work team often in multiple time-zones.
    • Understand and able to work with varying testing methodologies (Agile, Kanban, Waterfall, Iterative)

  • Test Planning and Execution
    • Develop test plans, create test cases, and write test automation code.
    • Plan and implement various types of testing (e.g., regression, functional, data validation, system integration, load, performance).
    • Collaborate with business partners, developers, and stakeholders to plan, create, execute, and automate test cases.
    • Design test scenarios and scripts and compare results to functional and non-functional requirements.
    • Review developer and tester test plans to ensure comprehensive coverage.

  • Defect Management and Troubleshooting
    • Document and analyze test results, recommending corrective actions.
    • Isolate, reproduce, manage, and maintain defects and test case databases, and verify fixes.
    • Participate in troubleshooting and triaging issues with different teams to drive root cause identification and resolution.

  • Collaboration, Communication, and Continuous Improvement
    • Work closely with development teams to design testing strategies and integrate testing into the development process.
    • Participate in daily huddles, planning sessions, and project retrospectives.
    • Track key testing metrics and communicate progress towards overall testing goals to stakeholders.
    • Identify opportunities to reduce testing time and effort through automation.
    • Conduct exploratory testing and risk analysis for complex features.
    • Support user acceptance testing conducted by business partners or end users.
    • Continuously evaluate the effectiveness of the test suite and explore innovative automation techniques.
    • Lead the testing efforts of medium to large-sized projects, assign tasks to personnel, and report progress to stakeholders.
    • Share practices, techniques, and technical knowledge across the organization and implement improvements.

Education / Training
  • Bachelor's degree in computer science or related field of study

Required Skills/Knowledge
  • Technical Proficiency
    • Extensive knowledge and experience in testing cloud, distributed, mainframe, and highly integrated complex environments.
    • Proficiency with test tools such as Selenium/WebDriver and BDD/TDD frameworks.
    • Experience developing test frameworks and test cases using open-source and in-house test frameworks.
    • Experience with test management tools like JIRA, PractiTest, etc.
  • Problem-Solving and Analytical Skills
    • Ability to solve a broad range of problems and take a new perspective using existing solutions.
    • Attention to detail, an analytical mind with problem-solving aptitude, and strong organizational skills.
  • Teamwork and Communication
    • Strong team player with excellent communication skills.
    • Self-motivated and adaptable individual with the ability to prioritize multiple objectives in a fast-paced environment.
  • Process Improvement
    • Understanding of key business drivers and ability to use best practices to improve processes.
    • Experience working in an Agile/Scrum development process.
    • Root Cause Analysis/Retrospective Sessions

  • 5-7 years of experience in testing software or technology support.
  • Experience in the Life Insurance & Annuity business is a plus.
  • Strong knowledge of service business processes and technology is a plus.


Salary range: $95,000-$145,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Click here to learn more about our benefits . Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn , our Newsroom and the Careers page of .

Job Requisition ID: 90415
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.