Java Crypto Engineer

The Crypto Services Team is seeking an Engineer to join its new and growing Application Engineering Team. If you are a keen problem solver who loves to work on a broad spectrum of challenges then, this could be the role for you. In this role you will provide frontline support to client teams that are using whisper/crypto services applications. You will need to monitor communication channels, screen questions, point users to the correct documentation or application to help them, and when needed engage with the correct team members in Crypto Services to fix the issue for the user.
Responsibilities:

• Enhance the onboarding experience for Crypto Services by identifying friction points and creating scalable, automated solutions.
• Develop and maintain internal tooling, libraries, and workflows that reduce manual intervention and minimize direct support requests.
• Engage in issue triage and collaborate closely with engineering teams to rapidly address integration challenges.
• Create and refine technical documentation and intuitive self-service resources.
• Measure and report on key success metrics, particularly emphasizing the percentage increase in developers effectively utilizing self-service tools.
• Collaborate proactively with internal Crypto Services teams to help direct the roadmap and features of the internal products.
• Identify and drive opportunities for seamless integration of Crypto Services into foundational Apple frameworks and developer workflows.
• Candidate will follow and adhere to team and crypto services engineering and development standards Lastly, as part of this job you will aid the Application Engineering Team in collection of metrics on types of issues users face and make suggestions on possible ways to help them avoid those issues.

Qualifications:

• Proficiency in Java, including strong software architecture, API design, and debugging abilities.
• Exceptional written and verbal communication skills, with the ability to simplify complex technical concepts clearly and effectively.
• Proactive self-starter, demonstrating strong systems thinking and the capability to generalize solutions across different problem spaces.
• Experience with observability and monitoring tools (e.g., Splunk, Grafana).
• Ability to support Client Teams of various levels from jr. engineers to senior management.
• Ability to context shift with minimal direction to support various tasks at different states of deliver