AI Strategy & Enablement Specialist

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization-part of CE&S-drives customer success on the Microsoft Cloud by combining advanced AI-powered capabilities with deep human expertise. We deliver innovative solutions that accelerate business outcomes, strengthen operational excellence, and cultivate long-term customer loyalty.

We are seeking a strategic, executive-ready AI Strategy & Enablement Specialist to join our team. In this role, you will shape how AI and Copilot technologies are adopted across large-scale programs, guiding efforts from early ideation and business case development through execution and enterprise-wide landing. You will serve as the critical connector between business, engineering, and executive stakeholders to ensure AI is not simply explored-but measured, championed, and successfully implemented.

The AI Strategy & Enablement Specialist conducts market-focused research by gathering and interpreting insights, identifying both existing business opportunities and emerging whitespace for Microsoft. They synthesize findings into actionable strategic recommendations, using strong executive presence to influence decisions and highlight forward-looking ideas often overlooked by others. This role communicates insights to senior leaders through compelling written narratives and influence models, while maintaining key internal partnerships. They contribute to large-scale strategy initiatives and independently lead smaller projects with director-level guidance. Additionally, they mentor junior team members, support executive communications on behalf of the Strategy function, and provide coordination for executive-level meetings.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Adaptability

• Demonstrates the ability to tailor communication, engagement style, and strategic messaging to diverse audiences and stakeholder groups. Adjusts approach based on organizational context, shifting priorities, and business needs to drive clarity and alignment.

Business Relationship Management

• Builds and sustains strong, trust-based relationships with leaders, peers, customers, and vendors. Applies empathy and active listening to understand business challenges, collaborates effectively across teams, and fosters an inclusive environment where others feel respected, supported, and valued.

Business Value Communication

• Clearly articulates the business value, strategic intent, and organizational impact of initiatives, recommendations, and risks. Persuades and influences decision makers by grounding proposals in data, business goals, and long-term strategy.

Conflict Resolution

• Navigates complex interpersonal and organizational conflict by anticipating sensitivities, facilitating open dialogue, and guiding stakeholders toward shared understanding and resolution. Maintains objectivity and promotes outcomes that support business goals and team cohesion.

Influence Others

• Influences without authority by earning trust, demonstrating credibility, and communicating a compelling strategic vision. Builds coalitions, gains alignment for key initiatives, and motivates stakeholders to support business priorities and direction.

Presentations

• Creates and delivers executive-ready presentations that communicate complex information with clarity and impact. Tailors messaging to audience needs, uses compelling data and visuals, and confidently manages questions, challenges, and strategic discussions.

Business, Industry, and Competitor Knowledge

• Applies deep understanding of Microsoft's business, the broader tech landscape, and competitive dynamics to inform strategy. Uses industry insights and market signals to identify opportunities, anticipate risks, and guide long-term decision-making.

Other

• Embody our culture and values.

Qualifications

Required:

• Master's Degree in Business Administration or related field AND 3+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 4+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR equivalent experience.

Preferred Qualifications:

• Demonstrated ability to clearly articulate business value, synthesize complex concepts, and translate technical capabilities into meaningful outcomes for stakeholders.
• Strong executive communication skills, including the ability to craft compelling narratives and deliver concise, high-impact briefings for senior leaders.
• Proven capability in building and managing strategic business relationships, fostering collaboration, and influencing across organizational boundaries.
• Solid understanding of industry trends, competitive landscapes, and emerging technologies to inform strategic recommendations and business decisions.
• Strong analytical and innovative problem-solving skills with the ability to make sound decisions, identify creative solutions, and drive clarity in ambiguous environments.
• We are seeking an AI Specialist with hands-on experience in developing intelligent agents for automation and decision-making.

Business Strategy IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.