Technical Support Specialist

TEKsystems is seeking a Technical Support Specialist to provide hands-on assistance across a variety of hardware and software platforms for one of our clients based out of Jeffersonville, OH. This is an onsite role offering the chance to make a real impact by keeping our IT infrastructure running smoothly and our users empowered.
Core Responsibilities
Device & End-User Support

• Deliver comprehensive technical assistance for desktops, laptops, mobile devices, and peripherals
• Troubleshoot hardware and software issues and resolve user concerns efficiently
• Install, configure, and maintain operating systems for optimal performance

Hardware Maintenance & Deployment

• Set up and deploy new computers and IT equipment
• Conduct repairs, upgrades, and coordinate replacements with procurement teams
• Ensure equipment is properly installed and operational

Software Support

• Assist users in software installation, configuration, and updates
• Diagnose and fix software errors, compatibility problems, and crashes
• Offer guidance on effective software usage and best practices

Issue Tracking & Escalation

• Document all support activities in the ticketing system accurately
• Escalate complex technical issues to team members when needed
• Follow up with users to confirm successful resolution and gather feedback

Asset Management

• Maintain hardware and software inventory records
• Monitor allocation, movement, and retirement of IT assets

Working Conditions

• This position requires 100% onsite presence

Ideal Candidate Will Have

• High school diploma (technical certifications or IT-related degree a plus)
• Proven track record in deskside support and troubleshooting
• Expertise with Windows 10 and 11 environments
• Familiarity with Microsoft Office 365 and general productivity tools
• Strong problem-solving and communication skills
• A customer-first mindset and ability to explain tech in simple terms
• Excellent time management and multitasking abilities

Pay and Benefits
The pay range for this position is $24.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jeffersonville,OH.
Application Deadline
This position is anticipated to close on Jul 29, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.