Overview
On Site
Contract - W2
Contract - Independent
Skills
Help Desk
IT Operations
Computer Hardware
Microsoft Technologies
Tier 1
Technical Support
Problem Solving
Conflict Resolution
Communication
Attention To Detail
Collaboration
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst to join our team in Lewis Center, Ohio. In this long-term contract role, you will play a key part in supporting technical operations and ensuring smooth hardware and software functionality. This is an excellent opportunity to apply your knowledge of computer systems and provide exceptional customer support.
Responsibilities:
Prepare, image, and deploy computer hardware to meet organizational requirements.
Assist with hardware refresh projects, ensuring timely and accurate replacements.
Provide Tier 1 support by troubleshooting and resolving basic technical issues.
Perform data transfers and ensure secure handling of sensitive information.
Collaborate with team members to address user concerns and improve IT operations.
Maintain detailed records of technical activities and support requests.
Offer guidance on Microsoft technologies to end users as needed.
Test and verify the functionality of new hardware and software installations.
Escalate complex issues to higher-level support teams when necessary.
Requirements
Strong understanding of computer hardware, including imaging and deployment processes.
Familiarity with Microsoft technologies and related troubleshooting.
Experience in Tier 1 technical support or similar roles.
Ability to perform data transfers with attention to security and accuracy.
Excellent problem-solving and communication skills.
Detail-oriented with the ability to document technical activities effectively.
Willingness to collaborate with team members and escalate issues when needed.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst to join our team in Lewis Center, Ohio. In this long-term contract role, you will play a key part in supporting technical operations and ensuring smooth hardware and software functionality. This is an excellent opportunity to apply your knowledge of computer systems and provide exceptional customer support.
Responsibilities:
Prepare, image, and deploy computer hardware to meet organizational requirements.
Assist with hardware refresh projects, ensuring timely and accurate replacements.
Provide Tier 1 support by troubleshooting and resolving basic technical issues.
Perform data transfers and ensure secure handling of sensitive information.
Collaborate with team members to address user concerns and improve IT operations.
Maintain detailed records of technical activities and support requests.
Offer guidance on Microsoft technologies to end users as needed.
Test and verify the functionality of new hardware and software installations.
Escalate complex issues to higher-level support teams when necessary.
Requirements
Strong understanding of computer hardware, including imaging and deployment processes.
Familiarity with Microsoft technologies and related troubleshooting.
Experience in Tier 1 technical support or similar roles.
Ability to perform data transfers with attention to security and accuracy.
Excellent problem-solving and communication skills.
Detail-oriented with the ability to document technical activities effectively.
Willingness to collaborate with team members and escalate issues when needed.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.