DHA - Deskside Technician- Tier 2

DHA Program

Location: Falls Church, VA - 7700 Arlington Blvd, Falls Church, VA 22042

Shift: Mon-Fri onsite

Clearance: T3 Public Trust or higher

Cert: Active Security+ CE

Degree/Experience: 4 years IT w/ Bachelor; 8 years IT w/ HS diploma

DHA - Deskside Technician- Tier 2

Clearance: Active DOD Public Trust

Status: Non-exempt

Location: Falls Church, VA (Onsite)

Responsibilities:

• Daily client interface.


• Representing IntelliDyne and its interests in all client engagements.


• Addressing and correcting any hardware, software or connection issue


• Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.


• Resolving problems through customer education, training and direct assistance.


• Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.


• Responding and correcting formatting for printing and all other peripheral issues as they arise.


• Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.


• Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Qualifications:

• DOD 8570 IAT Level ll, or lll certification required: example Security+ CE.


• Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience.


• Minimum of 4 years of enterprise experience in commercial or government environment.


• Active DOD Public Trust or higher.


• Familiar with all standard MS Office software systems and MS Project.


• Possess knowledge of workstation administration and management including imaging.


• Basic network support experience to include account administration in active directory environment.


• Excellent analytical, oral and written communication, presentation, and problem-solving skills


• Ability to gain internal support and to operate independently without supervision.


• Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.

Preferred:
* ITIL Foundations v4 desired.
* Knowledge of Remedy or other trouble ticket software

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.