Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Skills
Adobe Acrobat
Archiving
Cloud Computing
Communication
Computer Hardware
Conflict Resolution
Customer Service
Firefox
Google Chrome
IP
Information Engineering
Intellectual Property
Internet
Internet Explorer
Inventory
Laptop
Microsoft Office
Microsoft Windows
Mobile Devices
Network
Operating Systems
Technical Support
Software Distribution
Printers
Problem Solving
Productivity
Proprietary Software
Remote Support
Job Details
TECHNICAL SUPPORT ENGINEER
Onsite at Providence, RI
35 hrs per week
The Technical Support Engineer I role is to support the Rhode Island Office of Attorney
General s technology environment. The Technical Support Engineer I is responsible for the
configuration, installation, maintenance, and upgrades to the technical end user environment.
This position Supports the implementation, installation, maintenance and operation of
information technology and other functional systems for the organization.
Hardware
o Desktop and Laptop Computers, surfaces, and other devices.
o Printers, Scanners and Monitors
Software
o Microsoft Office 365
o Proprietary software solutions
o Internet Browsers (IE, Firefox, and Chrome)
o Productivity Tools (Adobe Acrobat DC, Acrobat Reader)
o Econotel IP Telephone system
o OS Supported (Windows 10, Windows 11)
Duties and responsibilities include but are not limited to:
Troubleshoot and implement fixes and workarounds for PC s, laptops, and other mobile
devices.
Provides a high level of customer service and support as it relates to responding to help desk
requests.
Create, change, and delete user accounts per request.
Coordinate directly with various state agencies regarding hardware and software service and
repair requirements.
Assists in troubleshooting and resolving issues with web-based connection issues to other
agencies. Provide remote support to end users/customers during off hours.
Troubleshoot and deliver solutions to common hardware/software problems.
Create, deploy, and maintain PC images and Software Distribution packages.
Maintaining, configuring, and monitoring cloud and locally based software.
Perform archiving of user s data and email.
Maintains and reports on inventory and support schedules.
Must be available for on-call and after-hours responsibilities.
Qualifications: Work experience equivalent to or Degree in Computer Science preferred.
Current Network and Operating System Certifications strongly preferred. Must possess strong
technology skills, organization skills, structure, effective listening, and communication skills,
handle multiple tasks and remain calm under stressful and challenging activities. Proficiency in
computer use, troubleshooting and problem solving are required.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.