NOC Manager

Title: NOC Manager

Location: Miami, FL (Onsite)

Job Type: 12 months Contract (Possibility of extension)

Job Description:

• The NOC Manager will lead and manage the day-to-day operations of the Network Operations Center (NOC) responsible for monitoring, operating, and maintaining the mobile network infrastructure.
• This includes ensuring high availability, reliability, and performance of RAN, Core, Transport, and supporting network systems.
• The NOC Manager will oversee a team of NOC engineers/analysts, manage escalation processes, coordinate with field operations and vendors, and implement best practices for incident, problem, and change management.

Key Responsibilities:

• Operations & Monitoring: Oversee 24x7 monitoring of the mobile network (RAN, Core, IMS, EPC/5 IP/Transport). Ensure proactive detection, analysis, and resolution of network incidents and performance issues. Establish network KPIs, alarms, thresholds, and reporting mechanisms.
• Team Management: Lead, mentor, and develop a team of NOC engineers and shift leads. Create staffing plans, shift rosters, and ensure coverage for continuous operations. Conduct regular training on tools, procedures, and emerging technologies.
• Incident & Problem Management: Manage incident response and escalation to field teams, vendors (e.g., Nokia, Ericsson, Huawei), and carriers (AT&T, Verizon, etc.). Drive root cause analysis (RCA) and implement preventive measures. Coordinate war rooms for critical outages and ensure executive stakeholders are updated.

Required Qualifications:

• Bachelor s degree in Telecommunications, Electrical Engineering, Computer Science, or related field (or equivalent experience).
• 12+ years of experience in mobile network operations, with at least 3+ years in a leadership/managerial role.
• Strong knowledge of 4G LTE, 5G NR, IMS/VoLTE, EPC/5 IP/MPLS transport, and OSS/NMS tools.
• Proven experience with incident, problem, and change management frameworks (e.g., ITIL).
• Familiarity with network monitoring tools (NetAct, MantaRay, DCAP, OSS, NMS, Nagios, SolarWinds, etc.).

Preferred Qualifications:

• Experience managing a NOC team for a mobile operator, satellite-to-cellular network, or large-scale telecom program.
• Certifications: ITIL, CCNP, or vendor-specific (Nokia, Ericsson, Cisco).
• Familiarity with cloud-native networks, Open RAN environments.
• Understanding of network security practices, cybersecurity monitoring, and incident response.