ServiceNow Document Management Consultant

Overview

Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

ServiceNow architecture (multi-instance
data model
tables
ACLs).
Document Management capabilities in ServiceNow
including:Document Management plugin (com.snc.document_management).Integration with Attachments
Knowledge Base
and Records.Use of Document Management APIs and Attachment APIs.
ntegrationHub
REST/SOAP APIs
and MID Server for connecting with external systems like Documentum.Knowledge of ETL (Extract
Transform
Load) processes for migrating metadata and files.Familiarity with external storage integrations (e.g.
SharePoint
Box
Google Drive) if needed.

Job Details

Job Title : ServiceNow Document Management Consultant

Type : Long term contract (12+ Months)

Location : El Dorado Hills, CA (Remote)

Must have Core ServiceNow Skills :-

  1. ServiceNow Platform Architecture
  • Deep understanding of ServiceNow architecture (multi-instance, data model, tables, ACLs).
  • Familiarity with scoped applications and how to design modular, scalable solutions.
  1. Document Management in ServiceNow ( Most Important Skills)
  • Knowledge of Document Management capabilities in ServiceNow, including:
    • Document Management plugin (com.snc.document_management).
    • Integration with Attachments, Knowledge Base, and Records.
    • Use of Document Management APIs and Attachment APIs.
  1. Integration Expertise ( Most Important Skills)
  • Experience with IntegrationHub, REST/SOAP APIs, and MID Server for connecting with external systems like Documentum.
  • Knowledge of ETL (Extract, Transform, Load) processes for migrating metadata and files.
  • Familiarity with external storage integrations (e.g., SharePoint, Box, Google Drive) if needed.
  1. Data Modeling & Migration
  • Designing and mapping Documentum metadata to ServiceNow tables.
  • Creating custom tables or extending existing ones to accommodate migrated data.
  • Experience with Data Import Sets, Transform Maps, and Data Policies.
  1. Security & Access Control
  • Designing Access Control Rules (ACLs) for documents and metadata.
  • Understanding of role-based access, user criteria, and data segregation.
  1. UI/UX Customization
  • Customizing forms, lists, and portals to provide intuitive access to documents.
  • Experience with Service Portal or UI Builder for creating document-centric interfaces.
  1. Governance & Compliance
  • Ensuring compliance with data retention, audit, and regulatory requirements.
  • Implementing version control, document lifecycle, and approval workflows.
  1. Performance & Scalability
  • Planning for large-scale document storage and retrieval.
  • Understanding attachment storage options (e.g., database vs. external storage).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.