IT Specialist

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together-while learning, having fun, and making a profound difference for the dreamers and builders in the world.

We are seeking an IT Specialist to support our office in Santa Clara, California, who is passionate about leveraging their technical and problem-solving skills to provide outstanding customer service within a collaborative IT environment.

As an IT Specialist at DigitalOcean, you will join our collaborative IT team, passionate about delivering a seamless technology experience for our colleagues. You'll play a key role in ensuring our employees have the tools and support they need to thrive. This role offers the opportunity to contribute to IT projects, share knowledge, and build ongoing skills.
What You'll Do:

• Serve as the IT Point of Contact: Act as the primary technical resource for our team ("Sharks"), providing timely and effective solutions for hardware, software, and network issues. You'll contribute to the support queue, resolve issues directly, and escalate complex technical requests to your fellow IT team members.
• Executive & Meeting Support: Provide technical and A/V support for executive leadership and fellow Sharks, ensuring immediate and seamless resolution for critical issues during on-site events.
• Champion a Positive Tech Experience: Deliver exceptional technical support with empathy and patience, ensuring every interaction leaves colleagues feeling heard, understood, and empowered.
• Master Our Devices: Help manage our fleet of Windows and macOS devices, ensuring they're secure, up-to-date, and ready to go.
• Oversee the provisioning and support of our IT assets, both digital and physical, ensuring everyone has what they need to succeed.
• Streamline the Employee Journey: Collaborate with our People Operations team to make onboarding and offboarding a breeze, ensuring a smooth and welcoming experience for all Sharks.
• Contribute to a culture of continuous improvement: Proactively identify opportunities to enhance our IT processes and services. You will contribute by documenting processes, updating our knowledge base, and recommending new tools or procedures to improve efficiency and our end-user experience.

What You'll Add to DigitalOcean:

• 2+ years of experience thriving in a fast-paced retail, customer support, or IT support role, preferably within a high-growth environment where you've honed your skills and adaptability.
• Exceptional customer service skills, communication, and interpersonal capabilities: You thrive working with and supporting people. You can explain complex technical concepts in a clear and friendly manner, building rapport with colleagues and customers from all backgrounds.
• Familiarity with ticketing systems: You're comfortable efficiently creating, navigating, and managing support requests.
• Knowledge of Windows and macOS operating systems: You know how to troubleshoot, image, and deploy these systems, ensuring they run smoothly.
• Familiarity with networking fundamentals: WiFI troubleshooting and basic concepts of TCP/IP, DNS, and DHCP
• A knack for problem-solving and a keen analytical mind: You enjoy digging into technical issues, finding creative solutions, and documenting your findings for others to learn.
• The ability to work independently and as part of a team: You're self-motivated and a collaborative team player who values diverse perspectives.
• An interest in expanding your skills in IT tools and cloud platforms: You're eager to learn and explore new technologies that can improve efficiency and streamline processes.

Why You'll Like Working for DigitalOcean

• We innovate with purpose. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
• We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
• We reward our employees. The salary range for this position is between $27 - $35 per hour based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
• We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This is a hybrid role

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