Looking for Technical Support

Pay Rate: $23/hr on W2 max*****************

Job Title: Technical Support

Location: Pittsburgh, Pennsylvania (Hybrid)

Duration:11+ Months

Duties and Responsibilities
Provides inbound application and functional support for all relevant SAP Business Network applications, both internally and externally, by way of chat, webform and phone.
Resolves 80% of issues without escalation.
Respond to customer inquiries in a timely manner and within service level objectives.
Successfully documents all requests through the CRM system while adhering to all documented procedures.
Provides general assistance to other teams within Global procurement teams.
Conducts all customer interactions in a manner that presents SAP in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by SAP.
Ensures that individual performance meets or exceeds the department standards.
All other duties as assigned.

Basic Minimum Qualifications
Bachelor s degree or 2-year Technical school degree preferred.

Preferred Qualifications
Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet general understanding of backend systems is useful
Minimum of 3 year work experience preferred.
Customer focus and stress tolerance.
Superior communication and telephone skills.
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Strong troubleshooting and problem-solving skills thinking outside the box to better help customers in real time, but also promote proactive support to help deflect similar issues in future
Candidate needs to be passionate about growing within a technical team working with AI and understanding the tools used day to day