IVR Application Developer (Hybrid-Central Michigan)

Our amazing client is looking for a Senior IVR Application Developer for an exciting long term project with a great team. This team is working Hybrid in Central Michigan and team is going to the office a minimum of 2-3 times a week. We know this client well and can share great insight.

We know this client and preference is W2.

Ideal Candidate - Should have at least 5 years of experience in one or more of the following:

• Services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
• Development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
• Knowledge of PBX architecture, telecommunication network services, and contact center systems.
• Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
• Strong understanding of contact center operation, including key metrics and workforce management needs as well well as experience with management and development of speech recognition systems and grammars.
• Working Knowledge of Genesys Cloud is a plus.

OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws.