D365 CE Solution Architect

Responsibilities:

• Your role in Solution Delivery is to ensure compliance of Consulting Services to solution design as defined by eBECS and the team of Lead/Solution Architects
• To own the solution review board reviews and sign-offs to ensure validation of approach.
• If appropriate, responsible for defining the technical solution blueprint for the Microsoft Dynamics solution (addressing all high-level business and technical requirements) included in the Customer proposal; participating with both functional and technical specialists in the Fit/Gap analysis
• Establishes an overview of the requirements defined by the customer; drives definition of business, technical, and architectural requirements, and recognises any inconsistencies, assumptions, and critical elements that must be considered in an Enterprise solution
• Demonstrates experience in use of common software implementation methodologies, including an understanding of Microsoft Sure Step; understands and applies relevant problem solving frameworks and techniques to client engagement and internal projects
• Defines the functionalities, use cases, interfaces, and/or load scenarios for which a POC may be needed, and outlines any prototypes as required
• Contributes to the scope management, risk management, meaning identification, evaluation and mitigation pla
• Helps drive the estimation of the effort to realize the implementation of the proposed solution
• To articulate the view of the users vision regarding the structure and function of the system, as well as the areas in which the system must be able to evolve
• Develops the integration strategy, if required, following fundamental architectural concepts and in accordance with customer s requirements and constraints, to ensure that Microsoft solutions and customer s data sources are appropriately integrated
• Plans and oversees the execution of the User Acceptance test in collaboration with the Project Manager and gathers early user feedback on the solution from key customer stakeholders
• Validates that the solution will satisfy the customer s requirements after a POC or UAT
• Guides the project through the development and implementation phase to handle solution oriented topics
• Demonstrates strong qualitative analytic capabilities, particularly in relevant strategy formulation areas such as client, industry, and management issues/challenges
• Demonstrates growing knowledge base regarding current issues and trends, key drivers, and their impacts in relevant industries and Microsoft technologies
• Contributes to company growth and revenue generation through identification and proactive pursuit of new revenue opportunity.
• Works collaboratively with leadership team to grow, develop and enhance solution best practices, tools and methods, and intellectual property
• Responsible for leading end-to-end solution architecture for Microsoft Dynamics 365 Customer Engagement (D365 CE), covering modules such as Sales, Customer Service, Field Service, and Marketing.
• Actively contribute to Fit/Gap analysis, architecture design, and implementation strategy specific to D365 CE, ensuring alignment with client business processes.
• Ensure seamless integration between D365 CE and other Microsoft and third-party solutions.
• Design and validate business processes within D365 CE modules, providing oversight for customizations and configurations.
• Participate in workshops and requirement-gathering sessions focused on D365 CE implementations.
• Provide expert-level input on D365 CE integrations, data migrations, and custom developments.
• Strong experience in Microsoft Dynamics 365 Customer Engagement (CE), including hands-on implementation of Sales, Customer Service, Field Service, and Marketing apps.
• Knowledge of Power Platform tools like Power Automate, Power Apps, and Dataverse in the context of D365 CE solutions.